Guest Service Center Agent
Job Location : United Arab Emirates
Job Description :
• Handle all incoming calls to the hotel efficiently and courteously, following brand standards.
• Manage guest inquiries, reservations, wake-up calls, and service requests through the hotel's systems.
• Coordinate with various departments (Housekeeping, Engineering, Front Desk, Food & Beverage, etc.) to ensure timely fulfilment of guest requests.
• Record and follow up on all guest complaints and service issues, ensuring prompt resolution.
• Provide accurate information about hotel services, facilities, and local attractions.
• Process messages, paging, and emergency calls in accordance with safety and service procedures.
• Maintain confidentiality of all guest and hotel information.
• Support the Front Office team during peak periods as needed.
• Contribute to a positive and team-oriented work environment.
Job Details :
• At least 1 year of experience in the similar role within luxury hospitality.
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Proficiency in using property management systems (e.g., Opera, Fidelio, or similar).
• Professional phone etiquette and interpersonal skills.
• Ability to remain calm and courteous under pressure.