Responsibilities:
Greet customers and visitors warmly, ensuring a welcoming environment.
Answer incoming calls and place outgoing calls promptly and professionally.
Understand and operate the telephone operator board or PBX switchboard system.
Connect callers to the appropriate person through the switchboard or PBX system.
Page individuals and inform them of messages as required.
Refer callers to emergency numbers when necessary.
Date stamp the time of calls and record them in the computer system.
Arrange conference calls and manage scheduling or cancellations of appointments.
Accept and execute instructions provided by management.
Monitor alarm systems to ensure safety protocols are followed.
Proofread messages, sort incoming mail, and manage correspondence.
Receive visitor messages and relay them to the appropriate parties.
Provide information about City University Ajman services to visitors.
Take appropriate action when handling emergency calls.
Assist in training new telephone operators in performing job duties.
Manage multitasking responsibilities effectively while supporting additional clerical duties.
Answer the phone politely and courteously, following proper telephone etiquette.
Keep records of calls placed and received by all departments, including call charges.
Perform other clerical and administrative tasks as required.
Qualifications:
High school diploma or equivalent; additional certification in office administration or customer service is an advantage.
Previous experience as a receptionist, telephone operator, or in a customer service role is preferred.
Strong communication and interpersonal skills with a polite and professional demeanor.
Proficiency in handling PBX or switchboard systems.
Ability to multitask effectively and manage time efficiently.
Strong organizational skills and attention to detail.
Familiarity with MS Office Suite and basic computer systems.