Amazonico is seeking an experienced Senior Lounge Manager to lead our jungle lounge experience. The ideal candidate thrives in luxury hospitality, bringing energy, elegance, and excellence to every guest interaction. This role requires overseeing lounge operations, managing staff, and ensuring an exceptional experience for all guests.
Key Responsibilities:
Lead, supervise, and motivate lounge staff to deliver exceptional service.
Manage daily lounge operations, including seating, reservations, and F&B service.
Ensure consistent adherence to luxury hospitality standards.
Develop and implement strategies to enhance guest experience and satisfaction.
Handle guest complaints professionally and resolve issues promptly.
Collaborate with culinary, housekeeping, and front-of-house teams for seamless service.
Maintain inventory, budget compliance, and operational reporting.
Train staff on service standards, safety, and operational protocols.