Key Responsibilities:
Supervise bakery staff, including bakers, cashiers, and helpers.
Ensure all bakery products meet quality and presentation standards.
Monitor stock levels of raw materials and finished products; coordinate with procurement.
Manage shop operations, including opening/closing procedures and cash handling.
Maintain cleanliness and adherence to food safety and hygiene regulations.
Address customer queries and resolve complaints professionally.
Required Qualifications & Skills:
Experience in bakery or food retail supervision preferred.
Basic knowledge of baking processes and products.
Strong leadership and team management skills.
Good communication and customer service skills.
Ability to multitask and work under pressure.