Responsibilities:
Provide first-level support for hardware, software, and network issues.
Install, configure, and maintain computer systems, servers, and peripherals.
Troubleshoot operating system and application problems.
Assist with network connectivity issues (LAN/WAN, Wi-Fi, VPN).
Monitor IT systems performance and perform routine maintenance.
Maintain documentation of support requests, resolutions, and system updates.
Collaborate with senior IT staff for complex technical issues.
Ensure adherence to IT policies and data security standards.
Provide training or guidance to users on IT tools and best practices.
Requirements:
Knowledge of Windows and Linux operating systems
Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
Familiarity with hardware troubleshooting and maintenance
Problem-solving and analytical skills
Good communication and interpersonal skills
Knowledge of IT security best practices
Experience with ticketing or helpdesk systems
Qualification & Experience:
Qualification: Diploma or Bachelor’s degree in IT, Computer Science, or related field
Experience: Minimum 1 year in IT support or helpdesk roles