Job Position – Workshop Controller
Company Name – AGMC
Roles and Responsibilities:
Supervise daily workshop operations to ensure efficient servicing and repair of all vehicles to high standards.
Lead a team of technicians and service advisors, offering guidance to enhance performance and productivity.
Enforce health and safety regulations for a secure work environment for staff and customers.
Manage workshop schedules and resources effectively to meet customer needs and reduce downtime.
Maintain inventory levels and order parts to prevent service delays.
Build strong customer relationships by addressing concerns and delivering exceptional service.
Analyze workshop performance metrics to enhance efficiency and customer satisfaction.
Uphold manufacturer standards and warranty requirements for workshop credibility.
Desired Candidate Profile:
Minimum 5 years of experience in workshop or automotive service roles, showcasing leadership skills.
Relevant educational background, such as a diploma in automotive engineering or business management.
Certifications from reputable automotive organizations demonstrating technical expertise.
Proven track record in team management with excellent interpersonal skills.
Familiarity with workshop management software for streamlined operations.
Strong analytical abilities to drive continuous improvement initiatives.
Effective communication in English, additional language skills beneficial for customer interactions.
Proficient problem-solving skills for proactive resolutions.
Exceptional organizational skills to prioritize tasks in a dynamic setting.
Customer-centric approach for a positive client experience.