Key Responsibilities
Analyze legacy systems and support migration/replacement initiatives
Develop workflows, business process models, and system documentation
Collaborate closely with technical teams, product owners, and business stakeholders
Assist in Salesforce configuration and requirements gathering
Conduct user story development, sprint planning, and backlog refinement
Lead stakeholder meetings, requirement-gathering workshops, and review sessions
Prepare detailed documentation including BRDs, FRDs, test cases, and user guides
Ensure customer-centric, innovative solutions aligned with business goals
Support product ownership responsibilities when required
Mandatory Qualifications
Minimum 5 years as a Business Analyst supporting legacy system replacement or workflow development projects
Experience working with pension administration systems
Familiarity with Salesforce configuration
Strong understanding of Scrum methodology and Agile delivery
Excellent analytical, documentation, and communication skills
Proven ability to manage multiple projects in fast-paced environments
Experience leading stakeholder sessions independently
Strong interpersonal skills and customer-focused approach
Preferred Skills
Product Owner experience
Experience with enterprise digital transformation initiatives