Qualification:
Diploma / Graduate in Hospitality, Hotel Management, or related field
Additional certifications in Front Office Operations or Customer Service are a plus
Experience:
1–3 years in a hotel, resort, or customer-facing hospitality role
Experience in international or luxury hotels preferred
Skills Required:
Excellent communication and interpersonal skills
Friendly, professional, and customer-oriented attitude
Strong organizational and multitasking abilities
Knowledge of hotel management software and MS Office
Problem-solving and conflict resolution skills
Ability to work in shifts and handle high-pressure situations