Responsible for:
Align the Customs/CRM Product strategy to the overall Area growth business plan.
Execute global initiatives and strategy.
Secure product compliance by driving risk mitigation from sales process to onboarding.
Drive growth enablement
•Identify impact zones for growth delivery and provide guidelines to the sales community
•Increase product visibility to improve product penetration with other products
•Standardize product and pricing to facilitate commercial (cross-) selling
•Work closely with sales team to drive pipeline, volume conversion.
•Secure product innovation and development to create customer stickiness.
•Define and drive value propositions and capabilities in alignment with the different verticals.
Own product financial performance
•Responsible for product revenue (pricing), GP, EBIT and volume.
•Provide the local operations and CX team with guidance, leadership and supports on any issues relating to revenue enhancement, procedures standardization or risks to PnL.
•Closely collaborate with product FbP to ensure effective financial management
•Manage annual product budgeting process.
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Accountable for:
•Product PnL
•Pricing
•Product development and capabilities
•Risk mitigation activities to ensure compliance (both global and local requirements)
Key Interdependencies
Internal stakeholders
•Global/Region Customs/CRM Product team
•Area L&S Product Managers
•Area Sales team
•Area Delivery team
•HRBP / People Advisors
•Area FBP
External stakeholders
•Customers
•Suppliers if any
•(Customs) Authorities
Critical Competencies:
5years of experience in Customs business in an international set up
•Working experience in logistics / supply chain industry is advantageous
•Leadership and management skills
•Excellent communication skills, both internal and client facing
•Commercial awareness and a thorough understanding of the competitive landscape
•Excellent planning and time management skills and the ability to prioritize effectively
•Auditing and monitoring outputs and data analysis