Key Responsibilities:
Provide first-line support for end-users and resolve basic application issues
Troubleshoot and assist with application login, connectivity, and usage problems
Log and prioritize support tickets
Escalate complex issues to L2 or L3 support teams
Document support activities and resolutions
Requirements:
Basic understanding of application support processes
Good communication skills
Ability to work under pressure and handle multiple requests
Note:
Only bilingual candidates (Arabic & English)
Immediate joiners
Local candidates preferred