Key Responsibilities:
Greet and assist patients, visitors, and families in a professional manner
Register patients, verify insurance, and collect required documentation
Schedule, confirm, and manage patient appointments
Answer phone calls, respond to inquiries, and route messages appropriately
Process billing, payments, and handle basic financial transactions
Maintain accurate patient records and update information as needed
Coordinate with clinical and administrative staff for smooth operations
Uphold confidentiality and comply with healthcare policies and regulations
Requirements:
High school diploma or equivalent (associate degree preferred)
Previous experience in healthcare administration or customer service is an advantage
Knowledge of medical terminology and health insurance processes preferred
Strong communication and interpersonal skills
Proficiency in computer systems, scheduling software, and MS Office
Ability to multitask, stay organized, and work in a fast-paced environment
Commitment to patient confidentiality and professionalism