Job Title: Branch Manager – Digital Branch
Qualifications: Graduate / Post Graduate (Finance, Banking, or Management preferred)
Responsibilities:
Manage the operations of a digital branch, ensuring smooth customer experience
Lead, train, and supervise branch staff
Achieve branch sales, business growth, and financial targets
Monitor digital banking services, transactions, and performance metrics
Ensure compliance with banking regulations and internal policies
Handle customer inquiries, complaints, and service escalations
Implement strategies for customer acquisition, retention, and digital adoption
Requirements:
Graduate or Post Graduate in Banking, Finance, or Management
Proven experience in branch management or banking operations
Knowledge of digital banking products, services, and technology
Strong leadership, communication, and problem-solving skills
Ability to work in a fast-paced, customer-centric environment