Job Position – IT Support – L1
Company Name – Flint International
Location:- Abha, KSA
Salary – 5-6K SAR Total package
Job Purpose
Provide efficient Level 1/Level 2 end-user IT support, ensuring smooth operation of desktops, laptops, peripherals, and user applications with high customer satisfaction.
Key Responsibilities
Provide on-site and remote support for end users (hardware, software, OS, email).
Troubleshoot Windows desktops/laptops, printers, and peripherals.
Support Microsoft 365 (Outlook, Teams, OneDrive) and basic Active Directory tasks.
Handle incident tickets, user requests, and escalations within SLA.
Support system access, password resets, and user onboarding/offboarding.
Coordinate with IT teams and vendors for issue resolution.
Maintain support documentation and asset records.
Required Skills & Experience
5+ years of hands-on end-user / desktop support experience.
Strong knowledge of Windows OS, MS Office/M365, and basic networking.
Experience with ITSM tools (ServiceNow, Remedy, or similar).
Excellent troubleshooting and customer-facing communication skills.
Ability to provide on-site support independently.