Key Responsibilities:
Install, configure, and support network devices including routers, switches, firewalls, and wireless access points.
Perform on-site network troubleshooting for LAN, WAN, WLAN, and internet connectivity issues.
Diagnose and resolve hardware and cabling issues (fiber optics, copper, patch panels).
Support IP addressing schemes, VLAN configurations, routing, and switching.
Conduct network performance checks and basic security validations.
Coordinate with NOC and Level 2/3 technical teams for escalations and complex issues.
Support ISP coordination for link outages and last-mile troubleshooting.
Execute network changes in accordance with approved change management procedures.
Maintain accurate documentation, network diagrams, and site inventories.
Update tickets and service reports in the ITSM tool (e.g., ServiceNow, BMC).
Ensure compliance with SLA, security protocols, and safety standards.
Provide on-site support during incidents, network migrations, and rollout activities.
Personal Skills:
Strong problem-solving and analytical skills.
Clear communication with customers and internal teams.
Ability to work independently in the field.
Excellent time management and prioritization under SLA pressures.
Professional customer-facing attitude.
Technical Skills:
Strong understanding of TCP/IP, OSI model, subnetting, VLANs.
Hands-on experience with switching and routing (Cisco, HPE, Aruba, Juniper, etc.).
Knowledge of wireless networking standards (802.11), including basic site surveys.
Familiarity with firewalls and basic security concepts.
Experience with network cabling standards (Cat6, fiber optics).
Ability to use network diagnostic tools (ping, traceroute, Wireshark).
Experience with ITSM/ticketing tools such as ServiceNow or BMC.
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