Key Accountabilities and Activities
Understand the business requirements and perform feasibility study and provide feedback to the stakeholders with appropriate solution and recommendation with Time To Market (TTM)
Support and coordinate with all stakeholders to align with the expected business unit requirements.
Manage technical deliverables right from new products/services feasibility study to implementation, based on business unit’s requirements.
Communicate with the ADM (Application and Development Management) vendor the priority and requirement pipeline to manage resource capacity.
Convert the business requirements to functional/technical requirements to prepare feasibility study & High Level Design (HLD)
Responsible for developing cost analyses, design considerations, and implementation time-lines.
Agree with the ADM vendor on the complexity level of the solution and expected man days.
Responsible to manage relationships with ADM vendor and technology partner to align technology capabilities to support marketing/product needs
Manage and co-ordinate the inter-departmental functionalities and communications between the Technology and Business Teams within Ooredoo Kuwait for realizing strategic service/product launches.
Manage and drive the SLA/KPI for ADM and highlights project issues to higher management and provides recommendations for improvements
Responsible for setting up acceptance criteria and post development/deployment check of feature/products.
Responsible for quality check and performance KPI for delivered products to business units with supporting documents.
Responsible for seeking approval from Design and Control (DAC) & Change Approval Board for smooth deployment.
Responsible for solution delivery timeline, performance, SLA management, and Quality control of all solution deliveries which will be covered with all testing phases until UAT and regression testing
Discuss or Validate on the business requirement for the requested BAU’s/TMO’s and assign it to vendors and make sure it should be delivered as per business requirement.
Responsible to capture Configuration Management changes and proper documentation.
Supervise System integration/ Functional testing & Deployment to UAT environment.
Assists the management in developing and implementing procedures and standards that will improve efficiency
Bringing in cost saving measure by Identifying and implementing measures to ensure future proof solution within budget.
Responsible for Vendor management.
Contribute in motivating colleagues and peers, providing assistance wherever necessary.
Provides leadership in facilitating the activities of the project team. Works with the team and other stakeholders to establish project goals and priorities.
Promote an equitable, positive and respectful work environment that values cultural and diversity among all employees
Proactively, takes responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise
Proactively, able to work independently, possesses creative problem solving skills and able to work in a dynamic and challenging environment
Represents Technology in the development of any frameworks related to Demand and Delivery Management and process.
Guide and supervise the project members and facilitate all the needs to be able to deliver the project on time.
Other duties as directed by the head of Demand & Delivery management
Aligning any new project or implementation & Roadmap for Ooredoo group with respective strategy department.
Advance working knowledge Siebel CRM and extensive knowledge in CRM concepts.
Design and define end-to-end Siebel CRM architecture for Telecom solutions (BSS/OSS landscape)
Lead solution architecture for Siebel implementations along with integrations to other BSS nodes
Translate business requirements into scalable Siebel solution designs
Provide architectural guidance on:
Siebel Telecom Data Model
Product, Order Management, Asset Management, Billing integrations
Design and oversee integration architecture using:
EAI, EIM, Web Services, REST/SOAP
Middleware (Oracle SOA, OIC, Kafka, etc.)
Define performance, security, and scalability standards
Lead technical design reviews and vendor governance
Collaborate with business stakeholders, product owners, and enterprise architects
Support production issues, performance tuning, and root cause analysis
Ensure compliance with enterprise architecture and telecom best practices
Qualifications
Bachelor Degree in Telecommunication/Computer/ Electronics Engineering or related discipline and appropriate registrations with recognized professional institute.
Degree shall be duly approved by Kuwait Society of Engineers (Not required for Non-Engineers)
Should be certified in Oracle SOA
Trained in DevOps tools and Agile Methodologies
Siebel certification(s)
TOGAF or other architecture certification
Experience with Siebel to Cloud CRM migration
Exposure to Agile / SAFe methodologies
You will be redirected to the company website to apply for this position