Nair Systems is currently looking BMC Helix ITSM Operational Support & Customization Engineer our Qatar operations
QUALIFICATIONS, EXPERIENCE
Required Qualifications:
• Degree in Computer Science, Information Systems, or equivalent practical experience.
• ITIL v4 Foundation (desirable).
• BMC Helix / Remedy certifications (advantageous).
Operational Support
• Provide 2nd / 3rd line support for BMC Helix ITSM, including Incident, Problem, Change, Asset, CMDB, Request Fulfilment, and Knowledge Management.
• Diagnose and resolve application defects, performance issues, data inconsistencies, and user access issues.
• Analyze logs, workflows, integration points, and system behavior to identify root causes.
• Track and manage severity-1 / critical tickets and ensure timely resolution with minimal business impact.
• Monitor system health, logs, integrations, and scheduled jobs to ensure platform availability and reliability.
• Support platform upgrades, patches, hotfixes, and security updates in line with ITIL Change Management processes.
• Customize UI views and layouts to support business requirements and usability standards.
• Troubleshoot and resolve Developer Studio–related issues, including process failures and data inconsistencies.
• Ensure all developments are upgrade-safe, SaaS-compliant, and aligned with BMC best practices.
• Support UAT, defect fixing, and production deployments for Developer Studio customizations.
• Maintain technical documentation for custom objects, processes, and configurations.
Configuration & Customization
• Configure and customize BMC Helix ITSM modules using best-practice, upgrade-safe approaches.
Develop and maintain:
Joining time frame: 2 weeks (maximum 1 month)
Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest