Job Position – Counter Staff
Company Name – Al Fuad Exchange
Key Responsibilities:
– Manage incoming and outgoing remittances through direct or third-party methods.
– Support clients by providing detailed product information and informing them about available services.
– Assist with the handling of wage disbursements and WPS file submissions.
– Carry out transactions through a single window.
– Effectively handle customer complaints and work with operations to find solutions.
– Maintain the privacy of client information.
– Support compliance oversight, especially in KYC, CDD, and EDD.
– Support WPS salary processing and manage SIF file operations.
– Uphold a professional attitude and a welcoming approach toward customers.
– Comply with company policies and maintain excellent service quality.
– Provide outstanding customer service both in person and via phone.
Requirements:
– 2 to 3 years of experience in a similar role is preferred
– Finance Graduate or related qualification
– Strong communication and interpersonal skills
– Ability to work in a fast-paced environment
– Must be currently based in the UAE.