Key Responsibilities:
Handle client inquiries via phone, email, and messaging platforms in a professional and timely manner.
Provide accurate information on deliveries, services, and pricing to clients.
Track and resolve client complaints and service issues promptly.
Coordinate closely with operations and delivery teams to address concerns and improve service.
Maintain client records and keep internal systems and trackers up to date.
Follow up with clients to ensure satisfaction and feedback.
Support initiatives to improve service quality and client retention.
Requirements & Qualifications:
Bachelor’s degree or diploma in Business, Communications, or a related field (preferred).
Prior experience in client support, customer service, or call center roles is an advantage.
Strong verbal and written communication skills in English.
Good problem solving and interpersonal abilities.
Ability to multitask and work efficiently in a fast paced environment.
Comfortable using MS Office and basic CRM or customer service tools.
Customer focused attitude with a positive, professional demeanor.
What We Offer:
Monthly salary range: AED 2,500 – AED 3,000.
Performance based incentives for strong service delivery.
Opportunities for career growth within a growing logistics company.
Supportive and collaborative work environment in Al Quoz, Dubai.
On the job training and opportunities to develop communication and service skills.