Position: Customer Service Manager (Industrial & Commercial)
Experience: 8–10 year’s total experience with 3–5 years in a leadership role
Qualification: Bachelor’s degree in business, Operations, or related field
Salary: AED 4000 to 7000 (estimated)
Location: Abu Dhabi, United Arab Emirates
Key Responsibilities:
Strategy & Governance:
• Lead the development and execution of customer service strategies
• Define and monitor KPIs, SLAs, and service benchmarks across operations
Operational Leadership:
• Oversee day-to-day service operations, including handling escalations and workforce planning
• Manage budgets effectively and ensure compliance with internal and regulatory requirements
Process Optimization:
• Implement and improve CRM systems, reporting tools, and operational dashboards
• Drive continuous improvement initiatives to enhance efficiency and service quality
Cross-Functional Collaboration:
• Work closely with Production, Logistics, and Quality teams
• Ensure smooth and efficient end-to-end service delivery across departments
Requirements:
• Bachelor’s degree in business, Operations, or a related discipline
• 8–10 years of overall professional experience
• 3–5 years of leadership experience, preferably in industrial or commercial environments
• Strong expertise in CRM systems and customer service technologies
• Excellent stakeholder management and communication skills
• Strong resource planning abilities with a focus on operational excellence