Fairmont Hotels & Resorts is a global luxury hotel brand known for its iconic properties and exceptional guest experiences. Careers at Fairmont Hotels offer career opportunities across various departments, including front office, housekeeping, food and beverage.
Working at Fairmont provides a dynamic environment where employees can develop their skills through comprehensive training programs, mentorship, and career advancement opportunities. Fairmont values diversity, innovation, and service excellence, making it an ideal place for individuals passionate about hospitality and luxury service.
Key Responsibilities:
Build strong and close rapport with hotels digital teams, providing guidance, overseeing their e-commerce and digital strategy and aligning it with the overall departmental objectives
Support hotels in planning and execution of digital marketing activities through global partners, vendors and agencies including but not limited to SEM, email marketing, social media, display and programmatic, metasearch,
Design and develop learning material for hotels including user-guides, handbooks, intranet content
Provide ideas and best practices to grow online performance
Utilize data analytics tools and customer insights to make data-driven decisions and continuously improve online performance.
Work closely with counterparts from Acquisition, CRM, Social Media, Product in the rollout of digital projects, tools and campaigns
Collaborate with internal stakeholders from Revenue, Marketing, PR, Sales, Operations
Monitoring rate parity across channels using central tool to ensure best rate availability on direct web
Monitor and assist in ensuring Rate parity together with the Revenue team throughout all distribution channels