Job Position – Tools & process Engineer
Company Name – Flint International
Location : Dubai
Responsible for all administrative task of managing the ITSM tools and process for the operations.
Responsibilities:.
Responsible for all administrative task of managing the ITSM tools and process for the operations
Provide troubleshooting for ITSM tools and continuously enhance the process and tool implementations
Gather inputs from operations team and other stake holders and Recommend process improvement and tool enhancements.
co-ordination with L3 / vendors for Permanent Fixes
Job Position – Tools & process Engineer
General Skills:
Verbal and written communication skills
Listening skills
Customer service orientation
Organizational skills
Attention to detail
Judgment
Adaptability
Team work
Stress tolerance
Resilience
Analyzing Information
Professionalism
Education, Technical skills and Experience Requirements
University Degree in Computer related field or equivalent education required
ITIL Foundation Certified
Good knowledge and hands on experience on Manage engine
Process and tools build Experience of at least 5 years
Knowledge and Experience with monitoring and configuration management modules such as the below
Network Performance Monitor
Traffic Analyzers
Configuration Manager
IP Address Manager
Server and Application Monitor
Virtualization Manager
Operations Console
Knowledge of software including: Microsoft Word, Excel, and Outlook, Microsoft PowerPoint and Adobe Acrobat.