Customer Service Agent (Native Arabic Speaker)
Job ID:
628317
05 Jun 2026
Dubai, United Arab Emirates
Customer Service / Telecalling
customer service experience
Jobseekers from any country; Jobseekers from any Arab/Middle East country
Customer Service Agent (Native Arabic Speaker)
Job Location : Dubai, United Arab Emirates
Key Responsibilities :
• Respond to customer inquiries through various communication channels
• Manage customer accounts and provide timely support
• Support social media community management and engagement activities
• Coordinate with internal departments to resolve customer concerns efficiently
• Maintain accurate records of customer interactions and service requests
• Assist in improving customer satisfaction, loyalty, and retention initiatives
• Ensure a positive and professional customer experience at all times
Requirements :
• Native Arabic Speaker
• Fluent in English
• Minimum 2 years of customer service experience
• E-commerce industry experience preferred
• Excellent communication and interpersonal skills
• Strong problem-solving and customer-handling abilities
• Ability to work effectively in a fast-paced environment
• Strong knowledge of customer service best practices
• Strong knowledge of customer relationship management
• Strong knowledge of e-commerce customer support processes
• Strong knowledge of social media community management
• Strong knowledge of complaint resolution and customer retention strategies
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