š Hiring Now | Delivery Tooling Operations - Analyst (Ivanti ServiceDesk ITSM L2/L3) š
š Location: Abu Dhabi,UAE
š Contract Duration: 12 Months
š¼ Role: Delivery Tooling Operations - Analyst
š§ Technology: Ivanti ServiceDesk / Neurons for ITSM
Are you an experienced ITSM professional with strong expertise in Ivanti ServiceDesk? We are looking for talented professionals to join a leading organization and play a key role in managing and enhancing enterprise IT service management operations.
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Key Responsibilities:
ā¢ Provide advanced L2/L3 support and administration for Ivanti ServiceDesk platform
ā¢ Manage complex incidents, problem management, and root cause analysis (RCA)
ā¢ Configure workflows, forms, SLAs, business rules, and platform enhancements
ā¢ Perform upgrades, patch management, and system integrations
ā¢ Support CMDB, ITAM/SAM, asset lifecycle, and compliance processes
ā¢ Develop dashboards, reports, and automation workflows
ā¢ Ensure platform performance, security, and availability
ā¢ Mentor L1/L1.5 support teams and participate in CAB and release management activities
šÆ Required Skills:
ā Strong hands-on experience with Ivanti ServiceDesk / Neurons for ITSM
ā Deep understanding of ITIL processes (Incident, Problem, Change & Release Management)
ā Experience with Active Directory, APIs, and monitoring tool integrations
ā Knowledge of CMDB, asset management, and discovery tools
ā Strong troubleshooting and analytical skills
ā Preferred Skills:
ā¢ Automation and scripting experience
ā¢ Azure Cloud exposure
ā¢ Intune / SCCM knowledge
ā¢ ITOM and observability tools experience
ā¢ Managed services environment experience
šØāš» Experience Required:
ā¢ 4ā8 years of ITSM experience
ā¢ Minimum 2ā3 years working with Ivanti at L2/L3 level