Nassima Tower Hotel Apartments
Job ID:
629531
13 Jun 2026
Dubai, United Arab Emirates
proficiency and structural familiarity with Opera PMS
Jobseekers from any country
Front Desk Agent
Job Location : Dubai, United Arab Emirates
Primary Responsibilities :
• Welcome arriving guests and provide highly professional check-in and check-out services
• Handle guest inquiries, concierge requests, and operational concerns in a courteous and timely manner
• Manage daily reservations, room blockings, and guest allocation processes with high accuracy
• Maintain updated guest profiles and input real-time information using Opera PMS
• Coordinate closely with housekeeping, maintenance, and other internal departments to ensure smooth operations
• Process financial payments, handle foreign currency exchanges, and maintain precise front desk documentation
• Proactively resolve guest issues to maximize customer satisfaction scores
• Ensure total compliance with all local hotel policies and standard operational procedures
Candidate Requirements :
• Proven professional experience working within a hotel front office or guest services role
• Hands-on proficiency and structural familiarity with Opera PMS (mandatory)
• Excellent verbal and written English communication skills alongside strong interpersonal traits
• Polished professional appearance, welcoming demeanor, and a positive attitude
• Ability to multitask and maintain composure within a fast-paced, high-volume hospitality environment
• Candidates currently residing within the UAE with immediate availability are highly preferred
Specialized Knowledge :
• Hotel front desk frameworks, property management, and standard guest relations procedures
• Opera PMS reservation modules, billing functionalities, and room status management tools
• International luxury hospitality standards, customer retention, and service best practices
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