Job Description

Expert / Representative – Beneficiary Experience Management

X-Shift

Job ID: 630536

24 Jun 2026

Job ID: 630536

24 Jun 2026

Job Location

Riyadh, Saudi Arabia

Experience

2 to 5 years

Qualification Level

Graduate

Job Function

Administration / Commercial Operations

Skillset

team management , data management

Preferred Jobseekers

Jobseekers from any country

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🔹 Position Title: Expert / Representative – Beneficiary Experience Management
📍 Location: Riyadh, Saudi Arabia
🔹 Immediate joiners preferred

🌟 Requirements:
🔹 Bachelor’s degree or Diploma
🔹 2–5 years of relevant experience
🔹 Strong data analysis and reporting skills
🔹 Excellent communication skills
🔹 Good command of English
🔹 Proficiency in Microsoft Office

🌟 Key Responsibilities:
🔹 Improve beneficiary journey and enhance service quality
🔹 Monitor KPIs and prepare detailed reports
🔹 Conduct surveys and analyze customer feedback
🔹 Develop dashboards and performance tracking reports
🔹 Handle complaints, escalations, and ensure timely resolution

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