Job Description
1. Strategic Leadership & Division Management
* Lead the overall customs clearance function with full P&L and performance accountability.
* Develop and execute strategic plans to enhance efficiency, scalability, and service quality.
* Establish policies, SOPs, and governance frameworks for customs operations.
* Drive innovation, digital transformation, and process automation (EDI, paperless clearance).
2. End-to-End Customs Operations Oversight
* Oversee all import and export clearance activities across multiple clients and industries.
* Ensure accuracy in documentation, classification (HS codes), valuation, and duty/tax computation.
* Monitor shipment flow, identify bottlenecks, and ensure timely clearance.
* Standardize processes to improve turnaround time (TAT) and operational efficiency.
3. Compliance & Regulatory Leadership
* Ensure strict adherence to customs laws, international trade regulations, and local compliance requirements.
* Stay updated with regulatory changes, tariffs, and trade agreements.
* Lead internal and external audits, inspections, and compliance reporting.
* Ensure governance for restricted/prohibited goods and trade compliance risks.
4. 3PL / 4PL Supply Chain Integration
* Integrate customs clearance operations with warehouse, container yard, and fleet logistics.
* Act as a central control point in 4PL solutions for end-to-end supply chain visibility.
* Align clearance timelines with transportation and delivery schedules.
* Support strategic clients with customized logistics and compliance solutions.
5. Financial Management & Cost Optimization
* Manage division budget, revenue streams, and profitability.
* Drive cost optimization in duties, demurrage, detention, and port charges.
* Develop pricing models for customs clearance services.
* Analyze cost per shipment and improve operational margins.
6. Stakeholder & Government Relations
* Build and maintain strong relationships with customs authorities, port officials, and regulatory bodies.
* Represent the organization in government and trade forums.
* Liaise with shipping lines, freight forwarders, and clearing agents.
* Handle high-level escalations, disputes, and compliance matters.
7. Team Leadership & Organizational Development
* Lead and develop a high-performing customs team (Managers, Assistant Managers, Executives).
* Define structure, roles, KPIs, and performance standards.
* Drive talent development, succession planning, and capability building.
* Promote a culture of compliance, accountability, and continuous improvement.
8. Technology & Digital Transformation
* Implement and optimize customs systems, ERP integration, and digital platforms.
* Drive automation in documentation, tracking, and reporting.
* Use analytics and dashboards for performance monitoring and decision-making.
* Ensure real-time visibility and data accuracy.
9. Risk Management & Governance
* Identify and mitigate risks related to customs non-compliance, penalties, and delays.
* Establish strong internal controls and audit mechanisms.
* Manage legal disputes, penalties, and corrective actions.
* Ensure documentation integrity and audit readiness.
10. Business Development Support
* Support sales and commercial teams in acquiring new clients.
* Design value-added customs solutions for key accounts.
* Enhance service offerings to improve competitive advantage.
* Drive customer retention through service excellence.
Required Qualifications
* Bachelor’s Degree in Logistics, Supply Chain, Commerce, or related field.
* Master’s Degree (MBA / Supply Chain / International Trade) preferred.
* Professional certifications in customs clearance, trade compliance, or logistics are highly desirable.
Experience
* 12–18+ years in customs clearance, freight forwarding, or international trade.
* Proven experience in leading customs operations at a strategic level.
* Strong exposure to 3PL / 4PL integrated logistics environments.
* Experience in handling regulatory authorities and large client portfolios.
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