Customer Service Associate
Job ID:
633605
22 Jul 2026
Dubai, United Arab Emirates
Customer Service / Telecalling
Jobseekers from any country
Customer Service Associate
Job Location : Dubai, UAE
Key Responsibilities:
• Handle customer inquiries, complaints, feedback, and follow-ups through calls, emails, and messages.
• Process customer orders, coordinate service schedules, and support resource planning.
• Monitor service providers’ work orders and ensure timely completion.
• Coordinate spare parts inventory records, allocation, and stock control.
• Maintain service documentation, reports, and operational data analysis.
• Support and coordinate with technicians, installers, drivers, and service teams to achieve service targets.
• Assist with administrative tasks and service improvement projects.
Requirements:
• 1-3 years of experience in customer service or service operations.
• Experience with CRM systems and service process management is preferred.
• Proficiency in MS Office (Excel, Word, PowerPoint) with strong reporting skills.
• Basic technical knowledge of products/services.
• Excellent communication, organization, and problem-solving skills.
• Ability to work proactively and collaborate with teams.
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