Customer Service Specialist
Mashed Development & Real Estate Investment Company
Job ID:
633802
25 Jul 2026
High School & Equivalent; Diploma
Customer Service / Telecalling
customer service , customer management
Jobseekers from any country
Qualifications:
* High school certificate or higher.
* Previous experience in customer service.
Requirements:
* Excellent English language proficiency.
* High communication skills and professional customer service.
* Proficiency in the use of computers.
Roles and Responsibilities:
- Receiving customer calls, responding to their inquiries, and providing them with information related to the company's services and projects in accordance with the approved policies and procedures.
- Manage all channels of communication with customers, including phone calls and incoming messages through digital platforms, and adhere to approved service levels.
- Receiving and processing customer requests and complaints, and following up on them until they are completed or referred to the competent department, while ensuring the speed of response and quality of processing.
- Documenting all interactions, requests, and complaints in the approved systems, and keeping customer data updated accurately and continuously.
- Escalating critical cases and repeated complaints to the immediate supervisor or the competent authorities in accordance with the approved procedures.
- Maintain the confidentiality of customer data and information of the company, and adhere to all applicable policies, procedures and regulations.
- Prepare and submit periodic reports on inquiries, complaints, and performance indicators to the direct supervisor.
* Cooperate with the relevant departments to ensure the speedy completion of customer requests and achieve the best customer experience.
- Contribute to improving the quality of customer service by providing development proposals and monitoring frequent feedback.
- Perform any other tasks related to the nature of the work assigned to the immediate superior.
Riyadh City
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