Urgent Hiring: MS Dynamics CRM Developers Resources (Bilingual)
Experience – 8-10 Years
Location: Dubai, UAE.
Duration: 8 Months + Extendable
Scope Area 1 — Project Delivery (Social Welfare Sector)
Participate as embedded delivery-team members on projects within the social welfare sector, covering hands-on Dynamics 365 CE customization (entities, forms, business rules, plugins, workflows, Power Automate flows), integration build, UAT support, defect resolution, and go-live/ hypercare support, under the direction of the assigned project managers and solution architects.
Scope Area 2 — Operational (BAU) Support of the CRM Platform on the SWP
Provide day-to-day operational and application support for the CRM platform and applications deployed on the Social Welfare Platform (SWP), including incident diagnosis and resolution, minor enhancements and change requests, environment/configuration support, data corrections, performance-monitoring support, and coordination IT operations and infrastructure teams to maintain agreed service levels.
Scope Area 3 — AI Use Cases
Participate in the delivery of a project introducing AI use cases including supporting the integration of AI/ML-enabled services (e.g., Copilot Studio, Azure AI/Cognitive Services, or equivalent) with the Dynamics 365 CRM platform, data preparation and pipeline support, and testing/validation of AI-driven features within the CRM environment.
Required Technical Skills & Experience:
Minimum eight (8) years of hands-on experience in Microsoft Dynamics 365 CE/CRM development and solutioning across the full development lifecycle, including customization, configuration, and plugin/workflow development in C#/.NET.
Strong working knowledge of the Power Platform (Power Apps, Power Automate, Power BI) and Microsoft Dataverse.
Experience integrating Dynamics 365 CRM via REST/OData APIs and SOAP web services, and with Azure services (Functions, Logic Apps, APIM, App Services) for hybrid on premises/cloud scenarios.
Experience with data migration between legacy and Dynamics 365 environments, and familiarity with Azure DevOps for CI/CD, source control, and work-item tracking.
Prior experience on government or public-sector CRM/case-management implementations is preferred, ideally within the GCC.
Working knowledge of SQL Server, reporting/integration tooling (SSRS/SSIS), and SharePoint-based collaboration platforms is an advantage.
Relevant Microsoft Dynamics 365 certifications preferred (e.g., MB-210, MB-220, MB 400, MB-600, MB-700, or equivalent).
Fluent in Arabic and English.
Candidates based within the UAE are preferred.