š Tasks and Responsibilities
š¹ Manage and follow up customer service processes and ensure an outstanding customer experience.
š¹ Supervise the receipt of customer inquiries and requests and follow up on them until their closure.
š¹ Handling complaints and observations and working to address them efficiently and professionally.
š¹ Follow up on customer requests and coordinate with sales, warehouse and delivery departments to ensure they are implemented as required.
š¹ Follow up on the level of customer satisfaction and work to develop and improve the quality of service.
š¹ Supervise the customer service team, distribute tasks, and follow up on performance.
š¹ Prepare periodic reports on inquiries, complaints, service level, and performance indicators.
š¹ Contribute to the development of customer service procedures and policies to enhance customer satisfaction and loyalty to the company.
š Requirements
š¹ Minimum of one year of previous experience in the field of customer service.
š¹ Experience in the retail or furniture sector is preferred.
š¹ Excellent communication and customer skills.
š¹ Ability to manage complaints and resolve issues in a professional manner.
š¹ Good skills in leadership, organization, follow-up, and team management.
š¹ Ability to work under pressure and manage priorities.
š¹ Paying attention to service quality and improving the customer experience.