Reception / Call Center Specialist
Job Location : Abu Dhabi, United Arab Emirates
Key Responsibilities :
• Greet patients upon arrival, deliver customer assistance, and manage smooth front-desk check-in procedures.
• Manage high-volume incoming telephone calls, answer patient inquiries, and address routine clinical questions.
• Schedule, confirm, reschedule, and update patient appointments while coordinating schedule availability with dental practitioners.
• Register new patient files, update personal details, and process accurate records in the clinic software system.
• Resolve patient service issues, maintain strict medical record confidentiality, and execute administrative duties.
Requirements & Qualifications :
• Language Proficiency: Mandatory full verbal and written fluency in both Arabic and English.
• Work Experience: Proven front desk, reception, customer service, or call center experience (previous work within a dental clinic, medical center, or hospital environment is highly preferred).
• Technical Mastery: Computer literacy with Microsoft Office applications, general data entry tools, and clinic appointment scheduling systems.
• Core Competencies: Patient communication, schedule coordination, multitasking, file management, and professional service etiquette.