Job Position – L1 Engineer
Company Name – Emtech
Location: Dubai, UAE
Salary: Up to AED 5,000
Joining: Immediate Joiners Preferred
Key Skills
-Windows OS & Microsoft Office
-Active Directory & User Access Management
-Desktop / Laptop / Printer Support
-LAN, Wi-Fi, TCP/IP & VPN
-Email & Collaboration Tools
-Basic Server & Backup Monitoring
-IT Incident Management & SLA
-L1 Troubleshooting & Escalation
Key Responsibilities
-Provide first-level support for desktops, laptops, printers and mobile devices
-Install and configure Windows, applications and peripherals
-Support Microsoft Office, email and collaboration tools
-Assist with Active Directory, user accounts and access
-Troubleshoot LAN, Wi-Fi, VPN and remote connectivity issues
-Perform basic server health checks and monitor backups
-Log, document and resolve incidents within SLA
-Escalate complex issues to L2/L3 teams
Requirements
-1–3 years of IT Support / Helpdesk / Desktop Support experience
-Good knowledge of Windows, Microsoft Office & Active Directory
-Basic networking knowledge
-Strong troubleshooting & communication skills
-UAE experience is an advantage