Job Position – IT Support Engineer
Company Name – Kinza HR
Currently hiring for an experienced and proactive to join our Client in Abu Dhabi, UAE.
If you thrive in end-user support, possess a strong technical background in endpoint systems, and bring a positive, solution-oriented attitude, we want to hear from you.
Key Responsibilities :
1) L1 & L2 Technical Support: Provide daily support for desktop hardware, software, operating systems (Windows 10/11, MacOS), and peripheral devices.
2) System Administration: Manage user provisioning, de-provisioning, password management, and Group Policies using Active Directory (ADUC).
3) Microsoft 365 Management: Administer user accounts, groups, licenses, Exchange Online, Teams, OneDrive, and SharePoint within the M365 Admin Center.
4) User Onboarding & Offboarding: Handle complete IT setups, device provisioning, access management, and asset inventory tracking.
5) Ticketing & Documentation: Log, track, and resolve incidents in the IT ticketing system while maintaining clear system documentation.
6)Task Automation & Backups: Automate repetitive daily tasks using PowerShell scripts and monitor endpoint backups via enterprise solutions (SolarWinds, Veeam).
Candidate Requirements:
1) Education: Bachelor’s Degree in Computer Science or a related IT discipline (3-4 years degree program).
2) Experience: Minimum 6 to 8+ years of relevant experience in IT end-user support and system engineering.
3) Availability: Immediately Available candidates only (Immediate joiners).
4) Location: Candidates currently residing in the UAE and willing to work in Abu Dhabi.
Technical Skills:
Strong hands-on knowledge of Windows 10/11, MacOS, Microsoft Office, Active Directory, and Group Policy.
Deep experience in Microsoft 365, Exchange Online, and Remote Desktop tools.
Familiarity with PowerShell scripting and backup management (SolarWinds / Veeam).
Soft Skills: Excellent problem-solving abilities, strong communication skills, and a user-first mindset.