Call Center Executive
Job Location : Dubai, United Arab Emirates
Key responsibilities include:
• Handling inbound and outbound calls
• Understanding and identifying customer needs
• Providing suitable solutions or alternatives
• Following communication scripts when required
• Maintaining accurate customer records
• Entering information into the system
• Working towards key performance indicators
• Maintaining customer relationships
• Participating in training and educational sessions
• Meeting individual and team targets
• Identifying opportunities to promote services
Qualification:
• Bachelor’s Degree
• Medical or healthcare background preferred
• 2 to 3 years of similar work experience in the UAE