Gulf Chemicals & Industrial Oils (GCIR) is hiring an IT Technical Support – JOBG101 to join its team in Dammam – 2nd Industrial City.
This opportunity is suitable for candidates with up to 3 years of experience who have a strong foundation in IT support, hardware and software troubleshooting, basic networking, user account administration, and IT asset management.
◾ Position: IT Technical Support
📍 Location: Dammam – 2nd Industrial City
◾ Job Code: JOBG101
◾ Job Type: Full-Time
🌟 Qualifications & Requirements
◾ Bachelor’s degree in Computer Science or a related field.
◾ Up to 3 years of relevant IT support experience.
◾ Good knowledge of troubleshooting hardware, software, operating systems, and basic network issues.
◾ Experience installing, configuring, and maintaining desktops, laptops, printers, scanners, and other IT equipment.
◾ Good understanding of Windows operating systems and common business applications.
◾ Familiarity with basic networking concepts such as TCP/IP, DNS, DHCP, Wi-Fi, and LAN connectivity is preferred.
◾ Ability to create and manage user accounts, access permissions, and password resets.
◾ Familiarity with Microsoft 365, Active Directory, or similar environments is an advantage.
◾ Basic understanding of IT security, endpoint protection, software updates, and access control is preferred.
◾ Ability to maintain accurate IT inventory and asset records.
◾ Strong troubleshooting, communication, and customer-service skills.
◾ Ability to prioritize support requests and work effectively with end users.
🌟 Key Responsibilities
◾ Provide first-level technical support to end users.
◾ Troubleshoot hardware, software, and basic network problems.
◾ Install, configure, and maintain computers, laptops, printers, and other IT equipment.
◾ Install and update operating systems, applications, and required software.
◾ Create and manage user accounts and access permissions.
◾ Support users with password resets and account-related issues.
◾ Support printers, scanners, and meeting-room equipment.
◾ Provide IT support during employee onboarding and offboarding.
◾ Maintain and update IT inventory, equipment, spare parts, and related assets.
◾ Document technical issues and solutions and escalate complex incidents when required.