Customer Service Representative
Job ID:
642917
12 Oct 2026
Dubai, United Arab Emirates
Customer Service / Telecalling
call center operations, customer care, telesales, or automotive service dispatching
Jobseekers from any country
Customer Service Representative
Job Location : Dubai, UAE
Key Responsibilities:
• Field inbound customer calls, answer service inquiries, and detail pricing, policies, and technician availability.
• Create, update, and manage customer service logs and records within the CRM database.
• Coordinate with dispatch agents and technical teams to assign field technicians and schedule service calls.
• Follow up on service appointments, track progress, and manage customer satisfaction queries.
• Address and resolve customer concerns, escalating complex operational issues to supervisory staff as needed.
• Upsell relevant auto maintenance packages and contribute to overall sales and service delivery metrics.
Skills & Experience Required:
• Education & Credentials: High school diploma or equivalent qualification; additional higher education credentials are an advantage.
• Professional Experience: Minimum 1 year of experience in call center operations, customer care, telesales, or automotive service dispatching.
• Technical & Soft Skills: CRM system navigation, call handling procedures, complaint resolution, problem-solving, and adaptability to rotating shift schedules (including evenings, weekends, and holidays).
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