SINI SHIVAAN NAIR
?: +91-8510962121 |?: siniskutty@gmail.com
BUSINESS OPERATIONS & ADMINISTRATION – HEALTHCARE
A seasoned healthcare leader with over 19 years of comprehensive experience in strategic planning, operations management, and business development within the medical and hospital industry. Overseeing complex hospital operations, executing strategic initiatives, and spearheading business development efforts. Managing multi-specialty hospitals, leading cross-functional teams, and implementing innovative solutions to optimize resources and enhance clinical outcomes. Proficient in financial management, regulatory compliance, and quality improvement, with a strong track record of launching and transforming healthcare facilities. Adept at developing and executing marketing strategies, fostering stakeholder relationships, and driving organizational growth. Recognized for exceptional problem-solving abilities, decision-making acumen, and commitment to delivering high standards of patient care.
PROFILE SUMMARY
? Strategic Healthcare Leadership: : Successfully steered large-scale hospital operations, providing strategic direction to navigate complex and challenging healthcare environments with expertise in managing hospital operations, policy formulation, and system implementation to ensure seamless functionality. Led initiatives to achieve and maintain NABH accreditation, ensuring compliance with quality standards and enhancing patient care.
? Operational Excellence: Oversaw the seamless functioning of multi-specialty hospitals, optimizing operational workflows, and enhancing service delivery. Implemented robust knowledge management and continuous improvement frameworks, resulting in significant productivity gains and quality enhancements. Directed financial operations, Budget management and departmental P&L to ensure profitability and financial health of the organization.
? Quality Improvement & Compliance: Developed and enforced quality assurance protocols, driving sustainable improvements in healthcare delivery standards. Established and monitored key performance indicators (KPIs) to measure and improve hospital performance.
? Policy Development & Recruitment: Expertise in developing and implementing policies and procedures for smooth operations. Successfully recruited and retained top-tier medical professionals, enhancing service capabilities, further cultivated a culture of teamwork and excellence, empowering teams to achieve high performance.
? Branding & Business Development: Strategically positioned hospitals in competitive markets, enhancing brand visibility and reputation. Spearheaded business development initiatives, leading to significant growth in hospital footfalls and revenue, further designed and executed effective marketing and branding campaigns, driving patient engagement and hospital patronage.
? Project Management: Directed the planning and execution of major healthcare projects, including hospital launches and operational transformations, also negotiated with vendors to secure cost-effective solutions and high-quality services. Oversaw facility planning and equipment procurement to ensure state-of-the-art healthcare environments.
KEY HIGHLIGHTS ACROSS THE CAREER
? Successfully planned, supervised, and launched multiple hospitals, including a 325-bed tertiary care hospital in Nagpur and a 150-bed hospital in Ujjain, driving significant regional healthcare improvements.
? Played a pivotal role in achieving NABH accreditation for Fortis Escort Hospital Faridabad, ensuring compliance with top-tier healthcare standards.
? Led operational transformations for several hospitals, including a 200-bed facility in Pune, enhancing efficiency and patient care outcomes.
? Designed and implemented innovative business models for various healthcare facilities, including a 50-bed specialty hospital and a 300-bed multispecialty hospital in Mangalore.
? Implemented continuous process improvement frameworks, significantly enhancing productivity and quality standards across hospital operations.
? Conducted comprehensive market analyses to inform strategic decision-making, leading to the successful repositioning and business growth of a 200-bed hospital in Noida.
? Designed and executed effective marketing and branding strategies, driving increased patient engagement and hospital patronage.
? Directed the planning and execution of major healthcare projects, including the timely delivery of a 300-bed hospital, ensuring state-of-the-art healthcare environments.
? Negotiated with vendors to secure cost-effective solutions, resulting in substantial cost savings and high-quality service delivery.
WORK EXPERIENCE
AMRITA INSTITUTE OF MEDICAL SCIENCE, FARIDABAD - ASIA’S LARGEST HOSPITAL
GENERAL MANAGER (OPERATIONS & BUSINESS DEVELOPMENT) ( 2600 beds)
MAY’24 – PRESENT | KEY RESULT AREAS:
• Operational Oversight:
o Provided strategic leadership and directed Eight Centre of Excellences, ensuring efficient and effective day-to-day operations.
o Oversaw all aspects of hospital administration, including patient care, facilities management, human resources, finance, and regulatory compliance.
• Performance Management:
o Set performance targets and key performance indicators (KPIs) for hospital operations and monitoring performance against established benchmarks.
o Implemented performance improvement initiatives to optimize operational efficiency, enhance patient satisfaction, and achieve financial goals.
• Strategic Planning and Execution:
o Developed and executed strategic plans for the Centre of excellences in alignment with organizational objectives and market trends.
o Identified growth opportunities, expansion initiatives, and service line enhancements to drive revenue growth and market share.
• Stakeholder Engagement:
o Built and maintained strong relationships with internal and external stakeholders, including physicians, staff, patients, regulatory bodies, and community organizations.
o Collaborated with senior leadership, department heads, and medical staff to foster a culture of teamwork, innovation, and excellence.
• Financial Management:
o Developed and managed the COE's budget, ensuring fiscal responsibility and alignment with organizational financial goals.
o Monitored financial performance, analysing variances, and implementing corrective actions as needed to achieve budgetary targets and maximize revenue generation.
• Business Development :
o Identified, evaluated, and negotiated with vendors to optimize marketing and branding efforts, achieving cost-effective and impactful promotional strategies.
o Fostered strong relationships between physicians and the community to enhance referral networks, driving patient inflow and collaborative healthcare practices.
o Established performance targets for teams aimed at increasing patient footfall, leveraging data-driven insights and performance metrics.
o Developed and implemented comprehensive marketing plans with defined revenue and case mix targets, driving market penetration and service diversification. Designed and launched specialized clinics to address specific patient needs, enhancing service offerings and improving patient outcomes.
o Facilitated collaboration among departments to streamline pricing strategies and ensure competitive and transparent service rates.
MEHLIFE PVT LTD, NOIDA – VP (HEALTHCARE DIVISON) | JAN’18 – MAY’24 | KEY RESULT AREAS:
• Spearheaded the planning, supervision, and launch of a 325-bed tertiary care facility at Kingsway Hospital, Nagpur.
• Directed the successful relaunch and operational management of a 150-bed tertiary care hospital at Avanti Hospital, Ujjain.
• Oversaw the operational management, organizational development, and growth of a 200-bed charitable hospital in Ujjain.
• Designed and implemented business models and architectural layouts for a 50-bed specialty hospital (ENT/EYE).
• Facilitated business growth and repositioning strategies for a 200-bed high secondary hospital at Felix Hospital, Noida.
• Transformed operations and successfully relaunched the premier Recon Aesthetic Centre in Gurgaon.
• Orchestrated the planning and relaunch of healthcare facilities, ensuring optimal operational management.
• Managed organizational strategy and planning for the implementation of new policies.
• Developed and executed business models and architectural layouts to support hospital growth and efficiency.
• Evaluated departmental processes and conducted audits to optimize resource utilization and cost control.
• Collaborated with clinicians to enhance patient outcomes through quality care and affordable rates.
• Crafted marketing strategies for both trust-based and private hospital business models.
• Strengthened the operations team by defining Standard Operating Procedures (SOPs) and Key Performance Indicators (KPIs). Established and operationalized entire units for private healthcare operations, ensuring seamless integration and functionality.
ONEIL & VICKERS, MUMBAI – SENIOR CONSULTANT (HEALTHCARE DIVISION) | DEC’15 – JAN’18 | KEY RESULT AREAS:
• Lead strategic planning and design for a multispecialty hospital with a capacity of 300 to 500 beds, ensuring comprehensive project scope and alignment with healthcare standards.
• Conduct in-depth market analysis to identify trends, opportunities, and competitive positioning within the healthcare industry. Develop sustainable business models that enhance financial performance and operational viability for healthcare facilities.
• Redesign supply chain models to improve efficiency, reduce costs, and ensure timely delivery of medical supplies and equipment. Spearhead the development of the organizational structure and policy framework, aligning with best practices and regulatory requirements.
• Drive recruitment processes to attract and retain top-tier medical and administrative talent, ensuring a high-performance workforce. Coordinate with project teams to ensure timely and within-budget delivery of hospital projects, maintaining high standards of quality and compliance.
JAYPEE HOSPITAL, NOIDA – SENIOR MANAGER (OPERATIONS) | JUN’13 – NOV’15 | KEY RESULT AREAS:
• Spearheaded recruitment initiatives, successfully attracting and onboarding top medical professionals from various regions, enhancing the quality of healthcare services.
• Directed comprehensive public relations strategies, significantly boosting the brand visibility and reputation of Jaypee Healthcare across all units.
• Strategized and executed innovative healthcare advertising campaigns, driving patient engagement and brand recognition for new hospital launches.
• Managed the operational aspects of Cardiac, Neuro, and Orthopedic units, ensuring seamless service delivery and optimal patient care
• Oversaw the administration of referral centers and upcountry units, maintaining high standards of healthcare delivery and operational efficiency.
• Led the branding efforts for all Jaypee Healthcare units, fostering a strong, cohesive brand identity in the competitive healthcare market.
• Developed and implemented cutting-edge marketing concepts tailored for the healthcare sector, contributing to successful hospital launches and sustained market presence.
• Supervised the management and operational activities of VMI Palampur Hospital, ensuring adherence to healthcare standards and operational excellence.
• Coordinated the recruitment team’s efforts, enhancing the recruitment process efficiency and onboarding experience for healthcare professionals.
PREVIOUS WORK EXPERIENCE
o SANCHETI HOSPITAL RESEARCH CENTRE, SIVAJI NAGAR, PUNE – HOSPITAL HEAD | AUG’11 – JUN’12
o INDIANA HOSPITAL & HEART INSTITUTE, MANGALORE – OPERATIONS MANAGER | AUG’10 – JUL’11
o FORTIS ESCORT HOSPITAL, FARIDABAD – ASST. MANAGER ADMINISTRATION | DEC’08 – JUL’10
o NUSI WOCKHARDT HOSPITAL & RESEARCH CENTRE - ADMINISTRATOR | NOV’04 – NOV’08
o AGGARWAL EYE HOSPITAL – ASST. MANAGER (MARKETING) | JUN’04 – SEP’04
EDUCATION
? PG Diploma (Equivalent to MBA) in Hospital Administration
Indian Institute of Health Management Research (IIHMR), Jaipur | 2004
Achievements: Initiator for “National Level Conference Pradanya,” Class Speaker
? Bachelor of Hospital Administration
? DAVV University, Indore | 2000
CERTIFICATIONS & PROFESSIONAL AFFILIATIONS
? Diploma in System Management
? Member of Academy of Hospital Administration
PERSONAL DETAILS
Date of Birth: 8th February 1981
Nationality: Indian
Languages Known: English | Hindi | Malayalam