RASHMI JATHAN
Location: Bangalore, India
Contact: +91-9901733877 | E-mail: rashmi.jathan86@gmail.com
LinkedIn: https://www.linkedin.com/in/rashmi-jathan | Skype ID: .cid.10c0f42321c0e26c
Gender: Female | Date of Birth: 7/04/ 1986 | Nationality: Indian
Certified in ITIL V3 || Universal CMDB || OBM || NNMi ||Sitescope || Solarwinds || Grafana
PROFILE SUMMARY
• An analytic, IT operational analyst professional of ITIL principles and Observability / Discovery and Monitoring system tools with more than 15.9 years of experience and highly proficient in testing web-based and client-server applications.
• Expertise in implementing end-to-end solution projects in HP/MF/OpenText Universal CMDB, OMi/OBM, OBR operations, NNMi and SiteScope.
• Explosure on Observability tools experience including Grafana and SolarWinds platform.
• Pivotal in systems analysis, diagnostics, troubleshooting, and conflict resolution, proven track record in generating ideas to improve system design and streamline system efficiency.
• Core operations management system, reporting, discovery of Windows/Unix,/Virtualization [vCenter] /Databases/ other enterprise applications, process consulting documentation management in IT software administration and data communication.
PROFILE EXPERIENCE
April 2024 – July 2025
Specialist – Operations Management (Information Technology Management) – 11:11 Systems India Pvt. Ltd.
Aug 2017 – Mar 2024 Specialist – Operations Management (Information Technology Management) - Sungard Availability Services India Pvt. Ltd.
• Participating in the following UCMDB activities:
o Installation and configuration of UCMDB 10.22 at multi tenancy and standalone environment.
o Effectively integrating a UCMDB multi-tenancy environment for setting up clients and their data, configuring LDAP, and setting up SSL
o Substantially assisting in the import of data from UCMDB and other external sources such as Excel, CSV etc.
o Worked on upgrading UCMDB 10.22 to 10.33 and Installation and configuration of 2021.11 version.
o Involved in the discovery of servers using UD Agents, VMware Topology using VIM, AWS & Azure Topology.
o Configuration of UD Agents and resolve UD Agent issue on servers.
o Handled integration with OBM and NNMi.
o Resolving data issues and data sync issues at NNMi, UCMDB and RTSM (OBM).
• Involved in following OBM activities:
o OBM Enterprise distribution architecture installation, Upgrade and Patching.
o OBM Integration with SiteScope, Service NOW and UCMDB.
o Server monitoring using Operations Agent and resolve OA issues on servers.
o Event processing scripts, Time based even automation using Groovy script, Stream based, and Topology based event correlation.
o Troubleshooting – Understanding of logs, Trace GUI based troubleshooting working with R&D.
o Custom integration using Operations Connectors
o NNMi Integration with OBM.
o Worked on ticket reduction and event correlation scenarios for Enterprise monitoring.
o Event enrichments using custom scripts & RTSM topology data.
o OBM HA, Failover & OBM DR setup
o LDAP Integration.
o Integration with Operation Orchestration.
o Addressing CI Resolution issues in OBM and handling CI data, event processing, OMi agent (OA) issues, and other OBM-specific operational issues.
• Involved in following NNMi activities:
o Discovery of Network devices/Servers using SNMP and the removing devices from monitoring.
o Handling Failover activities in NNMi tool
o Involved in troubleshooting and resolving SNMP issue at device end with the respective device owners.
o Verifying Events/incidents at NNMi and traps at Trap Exploder.
• Accumulating OBR reports, troubleshooting OBR report issues, and Verifying the OBR and OBM databases for data issues.
• Involved in following SolarWinds activities :
o Utilized SolarWinds platform to discover and add network devices/Servers using SNMP/ICMP/WMI. Also handled Removal of devices.
o Applied WMI based application templates to servers for monitoring applications like Veeam VBR Services, Veeam Archiver Proxy service, AppInsight for SQL and VCD cell DB monitoring.
o Developed automated reports in SolarWinds to track key performance indicators (KPIs) such as CPU utilization and memory usage
• Having Basic knowledge of Grafana with:
o Designed and implemented Grafana dashboards for specific servers or ILOs monitoring with Integrated various data sources e.g., Prometheus to visualize key metrics and performance indicators.
o Created interactive and informative Grafana panels using different visualization types e.g., time series, gauges, tables and Graphs to represent data effectively.
Aug 2016 – Aug 2017 Technology Consultant III
Hewlett-Packard Enterprise / Entco Software / MicroFocus
Project Accenture – HP tools Implementation
• Handled the installation and configuration of UD/UCMDB 10.22 in stand-alone, cluster mode (with a load balancer), and multi-tenancy environments, including customer and data on boarding.
• Extensive experience in developing DFP virtual appliances, LDAP integration, and SSL configuration.
• Participated in the integration of the UCMDB and the service via OO
• Incorporated UCMDB and BSM / OMi to synchronize data and NNMi and UCMDB to push Network Devices to UCMDB.
• Investigated infrastructure elements like Windows/Unix and Virtualization [vCenter] and created an Excel workbook to upload UCMDB data into Service-Now manually.
Nov 2014- Aug 2016 IT Support Specialist
McAfee Software (India) Pvt. Ltd [ Intel Security]
• Analyzed enterprise applications in UD 10.11 and UD 10.20, such as Oracle, SAP, Microsoft Exchange, Storage [NetApp, SANscreen], WebLogic, and MSSQL DBs.
• Assisted in the discovery of infrastructure components such as Windows/Unix, NetDevices, Failover Cluster [Microsoft Cluster], and Virtualization [vCenter].
• Developed Application Dependency Mappings [ADMs] for more than 60 business applications.
• Incorporated prominently with BSM 9.23, pushing ADMs into BSM, and integrating NetApp SANscreen/On Command InSight.
• Imported data from external sources such as Excel and CSV and installed and configured UD 10.20.
PRECEDING EXPERIENCE
Sep 2009 - Oct 2014 Technology Consultant I @ Hewlett-Packard
• Configuration or upgrade of HP uCMDB9.x server and DFM 9. x [Data Flow Management] probe (DDMA) in standalone and Active-Passive failover mode.
• UD agent-based discovery, Agentless discovery, Passive Just In Time Discovery, UD Zone based discovery, Scanner Based Inventory Discovery for Software inventory
• Discovery of Configuration Items [CIs] such as Servers, Network Devices, Applications (Apache, IIS, etc.), and Databases (Oracle, MySQL, MSSQL, etc.) using OOB [Out of Box] Packages [jobs].
• Creation of custom packages for discovery by writing Jython (Java + Python) scripts
• Mapping of Client applications/environment/architecture (Views, query, and Model creations).
• Creation of Enrichment rules in the Enrichment manager to add new CI/relationships and to update CI information.
• Creation and scheduling/ different types of reports [Asset reports, CI snapshot reports, CI change reports, etc.] in other formats and sending in an email format.
• Creation of different User roles: admin/guest and giving additional access rights to view, create, update, remove or perform actions.
• Taking Backups of Package/Custom Packages, CIs, CI relationships, views, queries, Models, etc
• Handled Integration between HP uCMDB 9. x and RTSM [BSM] and vice versa
• Handled Integration between HP uCMDB 9.x and NNMi 9.x
• Handled Integration between HP uCMDB 9. x and Service Manager 9. x
• Customer Application Mapping and Modeling of Customer applications.
• UD CI reports for CI changes and snapshot reports
• UD Integration with BSM and UD Integration with HP Asset Manager
• Integration with the Configuration Manager 10x, Configuration of CM, working with OOB policies, creation of new policies, CM reports, etc
• Working with UCMDB Browser.
• Installation and configuration of standalone and Failover management of HP Sitescope 11.12 for infrastructure monitoring
• Upgrade from HP Sitescope 11.12 to HP Sitescope 11.2
• Maintaining HP Sitescope by handling Administration, Node addition/deletion, monitor creation, Monitor Deployment & troubleshooting, etc
• Remote server SSH monitoring using Sitescope
• Monitor Deployment in Sitescope from BSM using MDW and Monitor Template creation and deployment
• Integration of Sitescope with HP BSM, HP OM, and HP NNMi.
• Installation and configuration of NNMi for monitoring of Network Devices and their topologies
• Discovery of Network Nodes [ Seeds] and Configuration of SNMP Community string in NNMi
• Creation of Node Groups and Node Maps, Incident Configuration
• Implementation of Standalone HP BSM 9 for application monitoring
• Knowledge of Omi, Configuration of RTSM in HP BSM.
• Handled Integration between RTSM [BSM] and HP uCMDB 9. x and vice versa
• Managed Integration between BSM 9 and Sitescope
EDUCATION
2009 • Master of Computer Application from NMAMIT, Nitte, affiliated to Visvesvaraya Technological University, India
2006 • Bachelor of Computer Application from Saint Mary’s Syrian College, Brahmavar, affiliated to Mangalore University, India
CERTIFICATION
• Certified in ITIL V3 || HP Universal CMDB 9. X || HP BSM Platform and End-User Management 9. x
TRAINING
• Completed professional training - HP uCMDB || HP Sitescope || HP BSM || Omi || HP NNMi || HPE OBR
AREAS OF EXPERTISE
• Asset and Configuration Management
• CMDB Data modelling
• Observability
• Operations Management • Python & Shell scripting
• Data Management
• Quality Assurance
• Data Validation
• Investigate Procedure • MS SQL/Oracle
• MySQL
• MS Office