subhash.carpenter@gmail.com +255-766832638
Profile Summary
Technocrat with an experience in operations related to IT Services; directing technology planning, strategy development, budget preparation (Capex & Opex), vendor relationship, leadership & implementation, business transformation execution & solution delivery
Regional-IT Head at Wilmar International Ltd. and currently heading delivery of Infrastructure services for 21 facilities (spread across Uganda, Tanzania, Ethiopia, Zambia, Zimbabwe, Ghana & Nigeria) with a base of 2000 users i.e. approx. 10+ physical Servers (5+ virtual servers), 30+ network devices and approx. 10+ storage
Impressive success in creating robust IT infrastructures, driving IT operations & services and implementing ERP (SAP BASIS/ ABAP/ MM/ FICO/ SD Modules) systems
Expertise in Project Management & Service Delivery activities encompassing planning, estimation, resource administration, process management and compliance with IT quality standards; ensuring service delivery within time, cost & quality specifications using ITIL & Agile practices
Resourceful at ensuring delivery of high quality services to support client’s business needs at a global level & achieve continued high client satisfaction from all operational users as per Global Customer Satisfaction Index
Distinguished capabilities in evaluating progress of upcoming long-term data centres; managing data centres over a large user base and maintaining data centre servers / backup operations for integration of new systems with the existing systems
Steered the successful roll-out of process migrations / upgrades/ transitions while defining scope, setting timelines, analysing requirements, prioritizing tasks, identifying dependencies, evaluating risks as per pre-set budgets
Agile Transformation Specialist with experience in steering business transformation by reengineering existing process which resulted in significant saving in man-hours & overall cost
Envisioned deliveries with high insightful & innovative solutions, shaping future course of customer organizations by evaluating & introducing innovative & cutting edge IT development & future technologies
Highly skilled in heading 24x7 IT infrastructure systems (Data Centre, MAN & WAN links/devices, LAN / WAN connectivity, Security Controls, Shared Server Infra and Workstations)
Exhibited leadership by managing a large team of 10+ resources, bringing something new to organizations through continuous improvement & streamlining the processes
Career Timeline (Recent 3)
Key Skills
Service Delivery Excellence
Project/ Program Management
IT Infrastructure Management
SAP / New System Implementation
Data Centre Management
Change & Incident Management
Migration/Transition Management
Client / Stakeholder Relationship Management
Cost & Resource Optimization
Process Improvements
Vendor & Contract Management
Disaster Recovery & BCP
People Management
Certifications
CCNA Certified Professional (2007)
Education
2000: Masters in Science (Electronics) from DAVV, Indore, India with 67.9%
1998: Bachelors in Science (Electronics) from DAVV, Indore with 61.83%
Personal Details
Date of Birth: 14th March 1979
Languages Known: English, Hindi, Bengali & Gujarati
Marital Status: Married
No. of Dependents: 3
Passport Details: Z3306336; Valid Till: 08/07/2025
Visa Status: Work Visa
Work Experience
Since Feb’10 with Wilmar International Ltd., Dar Es Salaam, Tanzania
Growth Path:
2010-2018: IT Head-Uganda
2018-Present: Regional IT Head-–East Africa (Kenya, Uganda, Tanzania, Ethiopia)
Role Across The Career: (Pls. confirm the following value additions)
Presently leading a team of 10+ employees and delivering operational performance to meet the requirements of external and internal customers, with respect to quality, service, lead time and cost (SLA`s & KPI`s)
Driving complete design & set-up of IT Infra consisting of Data Centre, LAN & WAN Connectivity, IT Communication, CISCO Routers, Networking Devices, Servers, MAN & WAN Links/Devices, Security Controls, Cyberoam Firewall, HF/VHF Radios, Cloud Computing and Office365 Administration
Providing IT solutions based on ITIL best practices that focus on the people, process, technology & information perspectives of providing integrated organization wide business solutions within the IT infrastructure
Monitoring end-to-end project management from conceptualization and visualization to technology mapping solution design, resource & task scheduling and final execution of projects
Leading Service Transition, Service Operations, Continual Service Improvement, Service Delivery and Service Support areas of Service Level, Availability, Capacity, Financial & IT Service Continuity Management, and Incident / Problem / Change Management
Maintaining relationships at C-levels for gaining an insight of business environment & identifying opportunities
Directing formulation of strategies, providing technological direction; proposing budgets for programs and projects, purchases and upgrades, delivered innovative solutions that are user-focused and bringing top-line results
Attending business leadership meetings for developing & driving strategies & programs to improve the competitive position and profitability of the organization
Acting as primary point of contact for facility Business Continuity Management (BCM) Team; managing incidents and services at facility level
Conducting ISO2700 & ISO27001 audits, Process audits and quality audits; acting as Core Member of BCP & DR teams
Working towards engagement level KPIs development; planning & executing effective techniques in bringing efficiency in operations to improve quality standards & achieving cost savings
Designing efficient processes, establishing clear metrics for performance measurement, turnaround times for the key processes & individual team member's assessment
Promoting & supporting effective team working through strong communication and regular team meetings
Significant Highlights:
Succeeded in leading several key initiatives & projects, on SAGE x 3/SAP Implementation at Tanzania, PIMS ,Warehouse Management System, WB.NET, JIRA, ARIBA Implementation, deployment of IT Infra at remote locations, ERP Implementation and process Changes, Automation & Improvement,
Performed configuration & maintenance of Windows 2008 to 2019 application Servers / Exchange 2010 servers and CISCO routers and Sophos Firewalls for uninterrupted availability
Enabled smooth implementation of SAP applications (FICO, MM, SD, PP, BASIS, ABAP modules) customized to business processes
Revamped organizational ERP system from Baan to SAP
Led the management of hardware and software throughout the organization including servers, employee desktops/laptops, network / voice infrastructure, internal networks, peripherals
Built a 4 rack Data Centre including full renovation of building power entry & distribution, A/C, data entry points and environment controls
Facilitated successful development of business continuity plans and implementation of disaster recovery infrastructure
Monitored the development of a new server room, network infrastructure, communication technology and presentation rooms; administered different servers (Active Directory, DHCP, DNS, Exchange 2010, and so on)
Feb’08 – Jan’10 with Emami Biotech Ltd., Haldia, India as Assistant Manager (IT)
Significant Highlights:
Successfully implemented SAP –BASIS/ FICO, MM, SD modules involving installation & configuration of SAP Database servers over SUSE Linux
Performed configuration of Windows 2003/2008 application servers & CISCO routers
Previous Experience
Jun’04-Jan’08 with Ruchi Soya Industries Ltd., Haldia, India as System Administration, Hardware & Network Engineer
Jun’03-Jun’04 with Focus Energy Ltd., Jaisalmer as Communication & Network Engineer
Jun’00-Jun’03 with Ruchi Infotech Ltd., Indore as Hardware & Network Trainee
Technical Skills
Switches: CISCO Catalyst 4503 Core Switch, CISCO Catalyst 2960 Managed Switch, DLINK DES-1008d, DES-1016D
Routers: CISCO 1841, 1751
Firewalls: CISCO ASA 5506, SOPHOS XG Firewall
Operating System: Windows Server 2012/Windows Server 2008, Windows 10/7, UNIX (SCO), Linux SUSE/ Redhat 7.0/ 9.0, Novel Netware & HP UX
Software: Oracle 9i, Developer 2000 6i, SAP ECC 6.0
SAP: BASIS/ ABAP/ MM/ FICO/ SD Modules
Hardware: INTEL 1 Way, 2 Way & 4 Way Servers, Sun Sparc Servers, HP LC and 9000 Series Servers
Exchange: Office 365/Exchange 2013/Exchange 2010