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Riyaz Ahamed Abdul Hameed

Candidate ID: 120085

Career Summary

IT Manager | IT Support Specialist | IT Infrastructure | Microsoft AD & Exchange | Backup | IT Consultation with more than 15 years of Experience.

Skill Set

IT Managerial, IT procurement, Project Management, ERP, Retail POS, IT Infrastructure, IT Consultation, Active Directory, Microsoft Exchange, Backup, Disaster recovery, Virtualization (VMware, HyperV), Database Management, Network, Application Suppo

Professional Information

Total Experience : 17

Nationality : India

Qualification Level : Engineering Graduates/PG

Job Function : IT - Hardware

Work Location Preference : Kuwait, Bahrain, Oman, Saudi Arabia, Qatar, UAE

Detailed Profile


Mobile: + 971 50 7492006,

Riyaz Ahamed A

Objective: Seeking a challenging career with a progressive organization which will utilize my skills, in the field of Information Technology.
Experience: Having 17 Years of Experience in the field of Information Technology.
Skills: IT Managerial, IT procurement, Project Management, ERP, Retail POS, IT Infrastructure, IT Consultation, Active Directory, Microsoft Exchange, Backup, Disaster recovery, Virtualization (VMware, HyperV), Database Management, Network, Application Support.
Education Bachelor of Engineering (B.E),
Computer Science and Engineering,
BharathidasanUniversity, TamilNadu, INDIA.

Certifications Microsoft Certified Solutions Expert (MCSE - Server 2012).
MCP ID: 12411764

Cisco Certified Network Associate (CCNA).

VMWARE VTSP-SV, BC, Mobility (Air watch), SDS, DV.

Commvault Certified Professional.

Driving License Having Valid U.A.E Driving License issued in Dubai.
Having Valid Bahrain Driving License.

Work History

Feb 2018 to Present IT Manager,
Bakemart FZ LLC, Dubai – UAE.
• Coordinates IT support, training, and orientation for new technology users.
• Handled IT operations for two production factories along with the back office and retail outlets.
• Managing the ERP, Retail POS Application and Sync between ERP & POS.
• Monitor the process flow for all departments like Production, Purchase, HR..etc through the ERP System.
• Providing periodic reports like P&L to the management.
• Oversees information security and maintains network and user security through hardware or software installation.
• Implements an IT budget for the organization.
• Ensure security of data, network access and backup systems
• Tracks inventory and status for hardware and software throughout an organization.

• Establishes relationships with technology vendors.
• Advises about organizations IT equipment, networking, and connectivity needs and purchases products, parts, and services as necessary.
• Supervises IT department staff, including setting schedules, implementing training, and assessing performance
• Manages a team of specialists in support, installation and networks.
• Co ordinates with the online portals like Zomato, Talabat, Ubereats, Deliveroo..etc for online selling of our products.

Software Applications Handled
o Global Bake ERP (Customized for Bakery operations)
o Future POS (Point of Sales Application)

June 2015 to Jan 2017 Senior IT Support Specialist,
iWorld Connect (Al Moayyed International Group), Bahrain.
• Installation/Deployment of rack Mountable servers and blade servers (HP & Fujitsu) with the required OS.
• Troubleshooting of server, storage hardware issues.
• Installation/Configuration of HP MSA and Fujitsu Eternus storage which includes Raid configurations, Volume creations, Lun creations and mapping to the HOSTS using FOCE, ISCSI and FC interfaces.
• Configurations of Brocade SAN Switches.
• Installation of Windows Server 2012, 2016 OS along with the Configuration of AD, Sites and Services, Certificates.
• Deployment of GPO as per the customer’s requirement like Password policy, USB restrictions policy, Desktop wall paper policy.etc.
• Configuration of Cluster (High Availability) in windows server environment.
• Migration of Active Directory and transfer of FSMO roles.
• Migration of Print server and File Server using Robocopy, Microsoft file server migration etc.
• Installation/Configuration/Migration of Microsoft Exchange server 2010, 2013 & 2016.
• Configuration of SSL license for the mail servers.
• Troubleshooting issues related to Exchange server including DAG, Mailbox Databases, NLB, IMSS and IIS related issues (OWA, OAB, Active Sync, EWS...).
• Server Virtualization using VMWARE and Hyper-V.
• Deployment of VM-ware includes Installation of ESXI, V Center Server, V Sphere Client and managing the Hosts, HA & DRS Cluster.
• Deployment of backup & Replication software’s includes Veeam, VERITAS Backup Exec and Commvault.
• Deployment of Antivirus solutions using Trend Micro office scan and Kaspersky.
• Documentation of the projects completed and proper sign off to the customers.

Projects Handled in Al Moayyed International
o Bahrain Airport Services – Fujitsu Storage deployment and Server Virtualization using VMware.
o Al Ahli united bank – Part of Commvault backup implementation team.
o University of Bahrain – Exchange Migration from 2010 to 2013.
o Information Authority Affairs – Active Directory Migration & File server Migration.
o Delmon Ready Mix – Active directory & File server migration, Deployment of Veeam backup
o Midal Cables – WSUS implementation, DFS implementations.
o Arab Gulf University – HP Blade server installations, Server Virtualization using Vmware.
o HAJ – Server Virtualization using Vmware, Exchange Migration from 2007 to 2016, Mcafee Antivirus deployment, Veeam back up deployment.

June 2010 to May 2015 IT Support Manager (Bahrain & Kuwait),
Jawad Business Group, Bahrain.
• Handled IT support for more than 220 stores (Restaurants, Fashion Stores, Furniture stores and Super markets) across Bahrain region with the support team of seven staffs.

• Ensure effective on-going support for all systems in use by the company, ensuring that the service provided to customers/user is the highest possible within the resources available.

• Perform the daily operational tasks such as monitoring, proactive maintenance, and problem resolution to provide a stable and robust Exchange 2010 environment.

• Handling Active Directory activities like Creation, deletion and edition of Mail box based on the IT requisition and documenting the same.

• Managing Exchange 2010 Environment like Database, DAG.

• Periodic back up of database and testing the backed data for restoration.

• Periodic check on the Antivirus on the Corporate servers and ensure the virus free Network.

• Assists users with computer hardware and/or software applications (e.g. website access, email setup, troubleshooting, etc.) for the purpose of providing immediate problem resolution.

• Installs computer equipment, network (client and server) software and hardware on a variety of platforms for the purpose of upgrading and maintaining equipment and software.

• Configuration of ADSL Routers, Wireless Access Points, Wireless Hotspots for the Café’s and Restaurants.

• Maintains computer hardware’s like (Till/POS, Thermal receipt Printers, Barcode scanners and PDT) for the purpose of ensuring smooth operations in the stores / offices with less downtime.

• Conducting the periodic support meetings with the brand/operations team to discuss the issues and their solutions with the timeline.

• Manage day to day issues with suppliers (support/billing) to ensure efficient support and value for money is provided, escalating issues to management as appropriate.

• Prepares a variety of Reports like Engineer Productivity report, inventory report and periodic reporting to line manager.

Software Applications Handled in Jawad Business Group
o Retail pro for the Fashion, Furniture and Supermarkets.
o Jawad Restaurant Management systems include MS Access, MS SQL.
o PDT Related applications for the store side use.

Stores/Offices Handled in Jawad Business Group
Restaurants: Costa coffee, Burger King, Papa Johns, Chill’s, Delifrance, Thai Express, Magic Wok.
Fashion: BHS, Adams, Hush Puppies, Pumpkin Patch, Mango, Origem, Quiz, KMS, Shoeciti, Monsoon, Accessorize, Hobbs.

May 2008 to May2010 IT Support Engineer,
Gulf Computer Services, Bahrain.
Responsibilities Same as iWorld connect company work profile.

July2003 to May 2008 Product Support Engineer (Queue System),
Jacky’s Group, Dubai – UAE.
• Making Technical diagrams for the proposal to the Customer.
• Installation of QMS 300i, 250i Systems which include QMS Server, Main Displays, Counter Displays, Ticket Dispensers, Counter Terminals, Virtual Counter Terminals, and Customer feed back machines and Multimedia Main Displays.
• Creating small network for the communication of QMS products (RS 232 Communication).
• Creating small LAN network for the communication of QMS Server and MMC Servers.
• Testing, Commissioning and Hand over of QMS Systems projects after Installation.
• Training to the Customers with proper guidance for using the Queue System in effective Manner.
• Training the supervisors for the Report Generating and Analyzing.
• Handling Business proposal for the AMC Customers and responsible for the AMC Customer payments.

Personal Profile

Name Riyaz Ahamed. A

Fathers Name Abdul Hameed.A

Date of Birth 19-April-1981

Nationality Indian.

Religion Islam

Languages Known English, Tamil, Malayalam, Hindi, Basic Arabic.

Passport Details J 5525608
[A. Riyaz Ahamed]