• Providing technical assistance and support to end-users regarding hardware, software, networking, and other IT-related issues.
• Diagnose and resolve technical problems, both remotely and in-person, ensuring minimal disruption to workflow.
• Respond promptly to IT support requests, prioritize tasks, and escalate complex issues to appropriate team members or vendors, if required.
• Maintaining accurate records of support requests, troubleshooting steps, and resolutions in a ticketing system.
• Upgrading, installing, and configuring Old POS hardware’s and software’s in F&B and Retail.
• Configure, install, and activate Modern POS (MPOS)
• administration and maintenance of Role-based security Finance & Operations Dynamics 365.
• Monitoring network performance and proactively identify and resolve issues to ensure optimal network availability and performance.
• Collaborating with the IT team to implement and maintain security measures, including antivirus software, and access controls.
• Managing virtual machines and virtualization platforms, such as Hyper-V.
• Maintaining an up-to-date inventory of all IT assets, including hardware, software licenses, and peripherals.
• Coordinating IT asset procurement, including researching and recommending suitable products, obtaining quotes, and tracking purchases.
• Installing, configuring, and updating software applications on workstations, laptops, and servers.
• Conducting regular audits to ensure compliance with software licensing agreements and maintain accurate asset records.
• Conducting training sessions and creating user-friendly documentation to educate employees on IT systems, best practices, and security protocols.
• Managing and maintaining the organization's domain environment, including Active Directory (AD) administration.
• Creating and managing user accounts, groups, and access permissions within the domain.
• Implementing and enforcing domain security policies, including password policies and group policies.
• Troubleshooting domain-related issues and performing routine maintenance tasks, such as domain controller backups and updates.
• Stay informed about emerging technologies, trends, and industry best practices related to networking, systems management, virtualization, and IT support.
• Evaluating existing IT processes and propose improvements to enhance efficiency, security, and user experience.
• Assist in the implementation of new technologies and solutions to meet evolving business needs.
• Maintained and troubleshot Active directory server, Microsoft Exchange 2013 servers, and user’s management, system-related issues escalated by the L1 team.
• Provided full technical support to more than 700internal employees on ticketing system.
• Installed, configured, maintained the HP ProLiant DL380G7, G8, G9, IBM x3650 M4, Hp ProLiant and Dell workstation, managed overall IT equipment.
• Installed and maintained systems at office sites, troubleshot Windows 2008 & 2012 servers, MS Exchange 2013 servers as well as outlook related issues.
• Faced challenges, monitored servers and other devices via Kaseya and Traverse solutions, enhanced system performance.
• Provided appropriate solutions, responded to customer queries, first/2nd and 3rd level support for windows servers, desktops, laptops, and other systems.
• Resolved hardware, software, and system connectivity issues for over 350 employee’s laptops & desktop, internal servers, switches, routers, firewalls, and workstations.