ANSILLA V. RAJAN
Address: Manama Kingdom of Bahrain
Mobile: 00973 39268852
Email: ansillar@gmail.com, oneworld39@gmail.com
Skype: ansillarajan
General Manager Fitness Club
Personal Profile:
• Versatile Fitness and Wellness Business Specialist with 26 years of high calibre experience in managing fitness wellness and health promotion programs, covering large client bases.
• Extensive experience of more than 13 years with US Navy Morale Welfare and Recreation division, Bahrain. Educated trained and improved fitness and lifestyle of more than 10, 000 US military personnel.
• Passionate in promoting fitness, wellness and good health in the community through effective programs and motivation.
• Up to date knowledge in modern fitness techniques and equipment with continuously acquired certifications from leading organizations like the Cooper Institute.
• Well versed in training and certifying fitness instructors to deliver superior levels of customer support.
• Adept in training clients from multinational and multicultural backgrounds maintaining high levels of professional relationships.
• Proactive, achievements driven professional delivering superior performances through effective communication, coordination, planning and execution.
Professional Experience
2013 June- Till Date
Position Title: Leisure and Wellness Club Business Consultant (Freelance)
Freelance consultant for Leisure and wellness business throughout the Middleast
- Fitness, Leisure, sports and wellness facility design
- Business proposal
- Staff recruiting and training
- Marketing
- Business to Business and Business to customer deal
- Business to Customer Deal
- Wellness and fitness business consultant
2014 Jan – Jan 2018
Position Title: Leisure Business and Operation Manager.
Crowne Plaza, Bahrain (IHG Group)http://www.ihg.com
(President of the Social and Sports Committee at Crowne Plaza, Bahrain, Jan 2014- Dec 2015)
Supervisor: Gilles Nicolas, (Phone: 17531122) Gilles.nicolas@ihg.com
Duties and Responsibilities:
• Overall responsibility for health club department operation, plan and organize the various events for the club members as well as the general public, kid’s recreation events
• Plan, promote the swim lesson, personal training group classes,
• Overseeing and managing the revenue & budgets,
• Be involved in the recruitment, training, and management of staff including appraisals, and promotions
• Create the standard operating policies and procedures for the entire club operation
• Manage and ensure the completion of regular staff training, maintenance work, product/stock control, inventories,
• Responsible to deliver a superior level of customer service, making sure the team members follow the IHG Policies, and ensuring guest courtesy is to the highest standards at all times.
• Working with sales and marketing team and analyzing revenue data, sales & •marketing figures, member usage, and retention information
• Visiting government and private companies to sell the health club corporate membership and create the tailor-made wellness program for them
• Responsible for the achievement of the budgeted revenue.
• Responsible for FLS, ensuring that all health club department fire, life, and safety procedures, as well as rules & regulations, are strictly observed by all.
• Coordinate with the maintenance department for all maintenance work for the recreation department
• Lead and develop the health club team
• Teaching First aid and Lifesaving training health club team as well as other hotel colleagues
Achievements:
? Revenue & membership increased by 50%
? with my own effort signed a 12 new corporate membership agreement in 2016
? Implemented the MICRO FIT computerized fitness and wellness assessment for the
Club Members as well as in-house guests (new in Bahrain we are the only facility that offers this service.
? Increased Guest Satisfaction Survey – Heart Beat = 86%
? Employee survey 100% for Leisure & Recreation Department
? FLS and Brand Standard audit 100% for Leisure & Recreation Department
2011 Jan – 2013 June
Position Title: The Royal Country Club Business Operation Manager
The Royal Golf Club, Bahrain. http://www.theroyalgolfclub.com
Supervisor: Ms.Susan Stevenson, General Manger, Royal Golf Club, Bahrain
Phone: Phone: 39994467, Email:sujstevenson@yahoo.ca
Duties and Responsibilities:
• Overall responsibility for club operation, planning and organizing the various events for the club members, Riffa views resident’s community as well as the general public, kid’s recreation, and sports camp
Achievement: Successfully planned and executed the FIT FOR GOLF PROGRAM for the golf members
2009 Jan – 2011 Jan
Position Title: Technical Committee Advisor/Training Program Manager
Body Masters Sports Club Company, Riyadh, Saudi Arabia.
Supervisor: Brakhia Pierre, Phone: 9745990200(m), brakhiapierre@hotmail.com
Duties and Responsibilities:
• Was responsible for managing all Leisure and fitness training programs across 20 five star clubs in Riyadh with a membership of 20, 000 members.
• Organized and conducted special training and seminars for patrons on weight management, diabetes control, nutritional guidance and other wellness related topics.
Achievement:
Looked after developing organizational competencies in providing effective service to growing clientele by training and certifying more than 250 trainers
• Introducing the Microfit computerized fitness and wellness assessment system.
• Enhanced the brand image of the company by delivering fitness lectures on the local television
• Developed the training programs manuals for all the clubs and a training manual for instructors.
• Increased membership revenue by 30% during my periods
2005 May- to 2008 April
Position Title: Fitness and Wellness Program Director
Moral Welfare Recreation, U.S. Naval Support Activity, Bahrain
Supervisor: Mike Jones,Recreation Director,MWR, USNSA, Bahrain
Phone: 17 85 3115, 39466792(m),Mike.jones@me.navy.mil
Duties and Responsibilities:
• Led a team of 50 in managing wellness and fitness programs at the US Navy facilities at Bahrain catering to more than 6000 patrons.
• As a Master Trainer trained and certified new group exercise instructors, spinning instructors and Navy Command fitness leaders.
• Diagnosed physical fitness levels of participants and guided in structuring individual and group exercise plans and dietary/nutrition advice to correct problems.
• Planned marketed and conducted fitness programs to meet the Navy’s fitness and weight requirements.
• Provided training in First Aid and CPR for fitness instructors, MWR staff and active duty naval personnel and civilians.
• Administered the Fitness Network (Fitlinxx) and the Microfit computerized fitness assessment system.
• Managed the Bowling centre (with 4 lane ) and organized variety of bowling games
Achievement:
Spearheaded the building of a state-of-the-art fitness and wellness centre with modern equipment worth USD 4000,000. The fitness centre and the fitness/wellness/health promotion program were elected as the best in the Navy across the world.
Duties and Responsibilities:
• Led a team of 50 in managing wellness and fitness programs at the US Navy facilities in Bahrain catering to more than 6000 patrons.
• As a Master Trainer trained and certified new group exercise instructors, spinning instructors, and Navy Command fitness leaders.
• Diagnosed physical fitness levels of participants and guided in structuring individual and group exercise plans and dietary/nutrition advice to correct problems.
• Planned marketed and conducted fitness programs to meet the Navy’s fitness and weight requirements.
• Provided training in First Aid and CPR for fitness instructors, MWR staff, and active duty naval personnel and civilians.
• Administered the Fitness Network (Fitlinxx) and the Microfit computerized fitness assessment system.
• Managed the Bowling center (with 4 lanes) and organized a variety of bowling games
Achievement:
Spearheaded the building of a state-of-the-art fitness and wellness center with modern equipment worth USD 4000,000. The fitness center and the fitness/wellness/health promotion program were elected as the best in the Navy across the world.
1999 May – 2005 May
Sports and Fitness Program Manager
Moral Welfare Recreation, U.S. Naval Support Activity, Bahrain
Supervisor: Tonja Johnson
EX Athletic Director, MWR, USNSA, Bahrain,awvhillbilly@yahoo.com
Duties and Responsibilities:
• Planned and organized all sports and games events for US Navy personnel and their families including intra-mural competitions
1999June – 2008 April:
Position Title: Safety program advisor for Recreation Division
Moral Welfare Recreation, U.S. Naval Support Activity, Bahrain
Duties and Responsibility:
• Designated “Point of contact” in coordinating and evaluating the Safety Program.
• Responsible to the Department Head for ensuring a comprehensive and aggressive Safety Program.
1995 May – 1999 May:
Position Title: Aquatic Director
Moral Welfare Recreation, U.S. Naval Support Activity, Bahrain
Supervisor: Tonja Johnson, awvhillbilly@yahoo.com
Duties and Responsibilities:
• Led a team of 20 including 15 lifeguards in ensuring management of 2 U.S military base pools meeting stringent safety and hygiene standards complying with all US Navy regulations.
• Conducted training programs on first aid and CPR and trained lifeguards, motivating all lifeguards in acquiring American Red Cross certification. Swimming lesson, in-service lifeguard training
1994 August – 1995 May:
Position Title: Fitness Instructor
Hilton Hotel, Bahrain.
1994 August – 1995 May
Position Title: Swimming Instructor
Hilton Hotel, Bahrain.
1993 June – 1994 April:
Position Title: High School Physical Education Director
Hilton Public School, Tamilnadu, India
Supervisor: Mr. Bell Jacob, Phone: 00 9146 52 348866
Education:
• PhD (Doctor of Philosophy
• M.B.A(Sports and Business Management) Tamilnadu Physical Education and Sports University, India 2015
• Master Physical Fitness Specialist, Cooper Institute, USA,2006
• Bachelor in Physical Education and Sports Science, Annamalai University, India, 1993
• Diploma in Resort Recreation Management, American Hotel and Motel Association USA, 1995
• Diploma in Swimming Coaching, NSNIS, India, 1993
Other Professional Certifications
• CSCS,NSCA-Certified Strength and Conditioning Specialist, National Strength and Condition Association, USA, 2007
• CPT- Certified Personal Trainer- Physical Fitness Specialist – Cooper Institute, USA, 1999
• Group Exercise Specialist-Aerobic Instructor, Cooper Institute, USA,2002
• Biomechanics of Strength and Conditioning Coach, Cooper Institute, USA, 2002
• Providing Dietary Guidance Specialist, Cooper Institute, USA ,2007
• Certified Studio Cycling Instructor, Schwinn Fitness Academy, Switzerland, 2004
• Diploma in Fitness Equipment Technical Maintenance, Nautilus USA 2006/Life Fitness USA 2005
• TRX Suspension Training Course, Fitnessanywhere.com, U.A.E
• Heart Saver CPR & AED, American Heart Association, 2013
• Emergency First Responder Instructor(First aid, CPR and AED Instructor), 2013 UK
American Red Cross Certifications, http://www.redcross.org
• First Aid/CPR/AED Instructor, American Red cross
• Fundamentals of Instructor training , American Red cross
• WSI-Water Safety Instructor, American Red cross
• Lifeguard Certification, American Red cross
• CPR for the Professional Rescuer, American Red cross
• Community First Aid and Safety, American Red cross
US Navy Training
• Star Service Training (Extraordinary Customer Service) MWR, Naval Support Activity (NSA).
• MWR Manager’s Course, Program Operation track, Naval Personnel Command
• Management Skills Master Training Program, Naval Personnel Command
• Rhinoceros Leadership and Teambuilding Course, Naval Personnel Command
• Fire Warden training, Safety Department, US Navy, Bahrain
• Fire Prevention training, Safety Department, US Navy, Bahrain
• Occupational Safety Advisor, Safety Department, US Navy, Bahrain
• Home/Recreation Safety training, Safety Department, US Navy, Bahrain
• Mishap Prevention training, Safety Department, US Navy, Bahrain
IHG(Inter Continental Hotel Group) Courses
• IHG Management of leisure safety
• IHG one step ahead
• IHG Accelerated leadership development program(ALDP)
• IHG Data privacy
• IHG Antitrust/competitive law
• IHG Code of conduct
• IHG Future leaders programme assessors training
• IHG Empowered to create the guest love
• IHG Behavioural interviewing course
• Harvard manage mentor course – Team Leadership
• Enhanced productivity and innovation in business course- by ministry of industry and commerce- Bahrain
Personal Profile
• Date of Birth: 19 December 1968
• Languages: English, Hindi, Arabic, Tamil and Malayalam.
• Nationality and Passport: Indian