GULAM ALI BAIG
Dubai, UAE • (+971) 585131859 • gulama1992@gmail.com
www.linkedin.com/in/gulam-ali-baig
Summary
Desktop Support professional with an extensive skill set. Possessing a UAE Driving License, I exhibit expertise in managing Desktops, Laptops, Windows, MacBooks, Cisco IP phones, Avaya, PABX, Printers, O365 Admin, ITIL, Active Directory, Exchange Server 2010-13, Network , MCSE, MDM, and CEH. My unwavering commitment to excellence and continuous learning ensures unparalleled service delivery.
Key skills include:
? Information Technology
?
? Windows & MAC Troubleshooting
? Computer Hardware & Server Support
? Laptop, Desktop & Printers
? Exchange Admin
Work Experience
, UAE
(Alpha Data LLC) Payroll 02/2023 - Present
?
? Ensuring smooth network connectivity by managing IT infrastructure.
? Offering technical support across all departments for printers, networks, desktops, and laptops
?
?
? Coordinating with vendors for warranty and AMC-related calls.
? Conducts daily backup operations and manages technical documentation.
, UAE
Payroll, 04/2022 - 02/2023
? Management Systems (PMS), Point of Sale (POS), IPTV, Telephony systems, and hospitality software.
? Managed and controlled IPTV Systems using Room Net and Digi valet applications.
? Scheduled and deployed Digital Signage with Pads4 application.
? Provided Technical Support for all departments, covering printers, networks, desktops, and laptops (Windows & MacBook).
? Managed tickets using Manage Engine and Message Box.
? Assisted in maintaining the availability of critical systems, such as Opera, Symphony, Call Accounting, HSIA, PABX, and F&B POS Systems, 24/7.
? Coordinated with vendors for Warranty and AMC-related calls.
? Active Directory
? Avaya, Cisco IP & PABX
? Mobile Device Management
? Network & CCTV
? Asset Management & Documentation
? Communication Skills
? Microsoft Office 365 On Site Support & Service Desk
Emaar Hospitality (Address Hotel)
Dabur International – Factory (FMCG)
Oversaw IT infrastructure to ensure smooth operations of Guest Internet, Property
(Intertec Systems)
Senior Desktop Support (L2) on
Senior Desktop Support (L2) on
(Windows and MacBook) Bio Metric, CCTV & Windows Server
Procuring IT hardware and accessories while maintaining optimal IT inventory levels.
Managing PABX devices, conference rooms.
With 8+ years of robust experience in IT, including a year of entrepreneurial ventures, I am a proficient
Senior IT Support Specialist
ensuring minimal downtime and seamless operations.
Providing on-site IT support to 100+ users across 2 factory production units,
Dubai Health Authority (Latifa Hospital), UAE
(Intertec Systems LLC) payroll, 10/2021 - 01/2022
? handling onboarding and off boarding processes.
? Conducted hardware replacements for laptops and desktops as needed.
? Enrolled mobile devices in M365 (iOS & Android) and managed USMT and Active BOOT for disk imaging and data backup.
? Addressed Avaya IP phone and local/network printer issues.
? Delivered IT support to laboratories and the Dubai Blood Donation Center.
? Utilized ISM Tool for ticketing (incident & request management) and managed remote support through SCCM & TEAMS Tool.
? Managed technical issues and coordinated with vendors for warranty and AMC-related calls.
Dubai Holding, UAE
(Elitser Recruitment) Payroll, 07/2021 - 09/2021
? Remotely operated as an Exchange Admin for an enterprise service desk.
? Managed O365 licenses by enabling stale accounts and disabling user accounts.
? Created user mailboxes, and generic/shared mailboxes, and managed delegation access using O365 Exchange Admin.
? Conducted O365 email migrations and reset multi-factor authentication (MFA) on Azure AD.
? Handled user account creation, service account setup, admin account management, and modifications.
? Managed distribution group access and security group access through Exchange.
? Provided access to shared mailboxes, distribution lists, and shared folder permissions for read, write, and modify access.
? Utilized ESD tool for ticket creation and account management under AD.
? Prepared weekly/monthly call reports and updated daily license reports and shift handover reports.
Abu Dhabi Islamic Bank, UAE
(Elitser Recruitment), 03/2021 - 06/2021
? and printer issues.
? Conducted on-site visits to all branches in Dubai, troubleshooting hardware issues, and performing OS upgrades.
? Replaced hardware parts for laptops and desktops as needed.
? Enrolled mobile devices in M365 (iOS & Android) and managed system imaging using the ACRONIS tool for imaging and data backup.
? Provided support for McAfee, including device encryption and decryption.
? Utilized HP SM9 TOOL for ticket creation.
Deloitte, Mumbai - India
(Source One) Payroll 06/2019 - 02/2021
? and software issues.
? Replaced laptop and desktop hardware components for HP, DELL, and MacBook devices.
? Set up Avaya and Polycom systems and enrolled mobile devices in M365 (iOS & Android).
? Installed, configured, and troubleshooting Win 7 Pro, Win 8.1 Pro, and Windows 10 Pro.
? Configured and troubleshooting local and network printers.
? Supported user onboarding and off boarding processes, creating AD IDs and rejoining domains in Active Directory.
? Managed vendors and coordinated with them to resolve open issues and acquire necessary assets or parts. Desktop Support on
Office 365 Admin on
Desktop Support on
IT Field Support on
Provided on-site IT support to 150+ users, setting up workstations and peripherals for end users,
Provided Field support to end users, addressing desktop/laptop, Cisco IP phone, network,
Provided on-site technical support to over 300+ users, addressing desktop/laptop hardware
Morgen Stanley Services Pvt. Ltd., Mumbai - India
10/2016 - 07/2018
? hardware and software.
? Delivered remote support to in-house users utilizing tools such as RDP, Webex, and Teams.
? Handled new hire setups, including account creation, unlocking, and password resets using Active Directory.
? Configured Avaya and Cisco IP phones using CUCM Admin.
? Installed and troubleshoot Microsoft Office and other software applications.
? Supported mobile device management enrollment, specifically AirWatch Solution.
Entrepreneurial Experience
99GB Tech, Mumbai - India
07/2018 – 05/2019
? Conducted desktop and laptop assembling, repair, and on-site support.
? Managed hardware and software troubleshooting, as well as complete office setup.
? Performed network cabling, printer, CCTV, and biometric setup.
BSC.IT from Mumbai University, Maharashtra, India in 2016
ITIL Certified (GR750343412GB)
MCSE Certified (C3112-WLMS-X)
Languages
English
Hindi
Urdu
Arabic – Basic
Payroll,
Self-Employed,
Service Desk on (HGS international)
- Indian
- Single
- YES (Valid UAE License)
- Employment Visa
Provided on-call technical support for all in-house users' desktop and laptop issues concerning
CEH (ECC9246518073)
Nationality
Marital Status
Driving License
Visa Status
Education
Personal
CCNA Certified (C3112-CLMSO)