Focused professional targeting challenging assignments in IT industry with an organization of high repute
Profile Summary
IT professional with experience of 6 yrs. into Desktop Support including 1yr of entrepreneurial experience, Expertise in Desktop, Laptop, Windows, MacBook, Patching, Network, Cisco IP phone, Avaya, Printer, Mobile device Management, SCCM, O365 Admin, ITIL, Active Directory, Exchange Server 2010-13, McAfee Support.
Organizational Experience
Oct’21 till 6st Jan: (Dubai Health Authority) (Latifa Hospital) into Desktop Support on 3 months Project.
Key Result Areas:
• Provided Desk side support, Setup Workstations, and other peripherals for end users
• USMT and Active BOOT for Disk Image and Data Backup
• Avaya, IP phone, Network & Printer related issues
• ISM Tool for Ticketing (incident & Request Management)
• Level 1 Network Troubleshooting
• Local Printers, Network printer Configuration & Troubleshooting
• Coordinating with vendors for Warranty & AMC Related calls
Jul’21 till 30th Sep: (Dubai Holding) into Enterprise Service Desk (O365 Admin) support on 3 Months project.
Key Result Areas:
• Enabling Stale Account with O365 license & Disabling Users Account
• Creating User Mailbox Generic/Shared mailbox and delegation access using on Premise & on cloud Exchange/O365
• O365 Email Migrations & MFA Reset on Azure AD
• Creating User account, Service Account, Admin & Modification
• ESD tool for Ticket creation & Account Management under AD
• Email Group Access & Security Group Access through Exchange
• Provide shared mailbox, DL Access & Read, Write & Modify Access to Share Folder
• Update on Daily license reports and shift handover reports.
Mar’21 till Jun ’21: (Abu Dhabi Islamic Bank) into Desktop Support on 3 months project.
Key Result Areas:
• Provide technical support to end users for all desktop/laptop, Cisco IP phone, network & Printer related issues thereby providing Desk side support to users
• Imaging System using (ACRONIS) image tool & Data backup over share drive
• MacAfee Support – Encrypting and decrypting Devices
• Creating Tickets using HP SM9 TOOL
• Pushing Applications through SCCM & O365 Users Migration
• Post migration support to users face to face as well as remotely using SCCM Tool
Deloitte, Mumbai into Desktop Support Jun’19 – Feb 21
Key Result Areas:
• Provide technical support to end users for all desktop/laptop issues related to hardware and software
• User Onboarding - off boarding Support, Creating ADID & Domain rejoining on Active Directory
• Creating Mailbox for internal users in Exchange server & O365 Support
• System backup Support, McAfee Antivirus Support & System imaging
• Avaya and Polycom Setup & Mobile Device Management Including IOS & Android.
Morgan Stanley Capital International (MSCI), into Service Desk support Oct’16 - Jul’18
Key Result Areas:
• Provide support via Phone, Ticketing tool, Emails, MS Teams & Walk-in Users
• provide 1st & 2nd level support within the defined SLA including Laptops, desktops, Printers,
Scanners, access controls, smart devices, telephony.
• Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1 and Windows 10
• Making sure all desktop applications, workstations, problems are resolved in timely manner
SITEL India Pvt. Ltd. Mumbai into Desktop Support Feb’16 -Oct’16
Key Result Areas:
• Provided Desk side support, Setup Workstations, and other peripherals for end users
• Conducted Hardware, Operating System, Printer Installation & Troubleshooting
• AD account setup (user's account, service account), User account password reset, unlock.
--------------------------------------------------------------------------------------------------
Entrepreneurial Experience
99GB Tech, Mumbai as Self-Employed Jul’18 - May’19
Key Result Areas:
• Conducted Desktop, Laptop Assembling & Repair & on-site support
• Managed Hardware & Software Troubleshooting
• Performed Network Cabling, Printer, CCTV & Biometric Setup.
----------------------------------------------------------------------------------------------------
Academic Details
• HSC from KVM Junior college Maharashtra in 2011
• BSC.IT from MUMBAI University, Maharashtra, India in 2016
• ITIL Certified – GR750343412GB
----------------------------------------------------------------------------------------------------
Personal Details
• Date of Birth: 19th January 1992
• Languages Known: English, Hindi & Urdu
• Marital Status: Single / Indian
• Teams Id: gulama1992@outlook.com
• Passport No: Z3095159; Valid Till (08-03-2025) On Cancel Visa
• Address: Flat No.103, Bldg – R6, Burjuman metro stn. Dubai - UAE