Quality Management Professional / QHSE Manager / Entrepreneur
Accomplished entrepreneur, quality management professional with stellar record of establishing/transforming the company from scratch to AED 24M annual turnovers by formulating new sales channels and introducing new products.
Talent for managing the development and implementation of legislation, standards, policies, and processes associated with quality management. Skilled in delivering quality controls to proactively address problems and improve overall quality, customer satisfaction, and bottom-line results. Deft at overseeing all activities and tasks that must be accomplished to maintain desired level of quality excellence. Innate ability to in deliver cost effective and innovative HSE solutions to drive performance and support continuous improvement. Adept at providing health and safety strategic/operational advice, conducting safety audits, performing risk assessment, and investigating accidents. Instrumental in executing site safety policies, formulating HSE reports, and recommending remedial actions. Recognised for devising/implementing impeccable strategies to mitigate risks, reduce on-site accidents, manage safety operations, and improve workplace safety. Equipped with in-depth knowledge of H&S policies as well as current and emerging industry best practices. Proactive leader with exceptional communication, analytical, organisational, relationship building, networking, and problem solving skills.
Highlights of Expertise
• Quality Management
• Maintenance Activities Oversight
• Strategic Planning & Execution
• Preventive Maintenance Procedures
• Cross-functional Collaboration
• Safety Procedure Formulation/Adherence
• Incident Management • Internal/External Audits
• Environmental Management System
• Health & Safety Management System
• Noise Measurement Analysis
• QHSE Compliance
• Investigations & Reporting
• Team Leadership
Selected Achievements
• Saved over half million Dirhams by reducing the annual shutdown maintenance time from 35 to 27 days.
• Leveraged leadership attributes to direct a team of engineers with a keen focus on managing the installation of new factory project worth AED 1.5B.
• Successfully achieved gold level in Quality Excellence award three years in a row (2004, 2005, and 2006).
Career Experience
Robou Zakher Trading, Dubai, United Arab Emirates.
Formulate and execute new marketing strategies to quickly capitalise on trends and social media, while understanding customer needs to achieve a sustainable competitive edge.
MANAGING DIRECTOR (2013 to Present)
Devise and implement control measures through process operation procedures for seamless operations. Create KPIs for sales, number of customers, rejections, and cash cycle to evaluate success rate. Support company’s cash flow position during off season by producing local products. Slash operational cost by implementing new processes, including contracting transportation vehicles, outsourcing labours and storage relocation, contracting clearance agency on a fixed rate, as well as signing memo with port authority to extend shipments free time.
• Restructured several lines, such as product range, delivery scheduling, and payment procedure to eliminate cash drains and increase overall revenue.
• Conducted detailed research to source new vendors and utilised interpersonal skills to negotiate contracts resulting in enhancing profit margin by 10%.
• Triggered 75% increase in sales within last three years through development of new sales channels.
• Established professional relations with other GCC countries aimed expanding sales through direct shipments/local export.
• Utilised social media platforms like Instagram, Twitter, Facebook, and Google Ads), which resulted in increasing direct sales to end users by 50%.
• Improved procurement and import of products from two to eleven countries.
• Employed negotiation skills to sign three distribution agreement with top companies in the industry.
Centre of Waste Management, Abu Dhabi
Supervised 27 contracts worth AED 1.2B by serving as the head of technical committee.
MANAGER OF QUALITY AND EXCELLENCE (2011 to 2012)
Built and directed a team of 12 internal auditors from different departments to conduct internal/external audits on yearly basis. Merged HSE policies, procedures, and Code of Practices activities with AD EHSMS requirements. Supervised the documented 72 Processes associated with all departments, including operation, procurement, HR, and Finance.
• Received ISO 9001 Certification for the Centre as well as ISO 10002-2014 Certification of Quality Management in Customer Satisfaction.
• Performed and led 21 internal quality assurance audits; reviewed audit reports and provided unbiased opinion.
• Created/led a team of 11 government representatives to initiate “illegal dumping campaign” program, while devising/deploying policies which resulted in 35% reduction during the first year.
• Oversaw and took 213 corrective actions after analysing internal audit report and customer surveys/complaints.
• Minimised customer response time by 80 % through process revision of 24 customer service locations.
• Set public awareness yearly target of 20% regarding waste management in the Emirates for next five years.
• Played a key role as the member of HR committee to Emiratization by 20%.
• Managed the implementation of eight strategic MOUs between the centre and government entities.
• Act as committee member of:
? “Abu Dhabi’s competition committee” organised by Department of Economy Development
? “Abu Dhabi infrastructure Committee” organised by the executive council
Additional Experience: Chief Engineer & Acting Technical Manager and Safety & Environmental Manager/Engineer for Emirates Cement Factory
Education & Credentials
Master’s Degree in Quality Management | University of Wollongong, Dubai
Bachelor of Science in Industrial Engineering | University of Arizona, Tucson, USA
Special Training and Courses
• Management representative for quality (QMR) ISO 9001:2001
• Environmental management representative (EMR) ISO 14001
• OHSAS 18001 awareness seminar Occupational Health and Safety system
• ISO 14001:2004 awareness training in 2006
• ICDL in 2005
• Internet Marketing and search engine optimization (Online course)
• Communication Skills in dealing with people in December 2008
• Technical and maintenance problem solving in cement industry in April 2008
• Delegation “Authority can and must be delegated, responsibility can never”.