Michelle Melendres Terre
Retail Supervisor
Professional Summary
• Enthusiastic Retail Sales Supervisor with 11 years of Retail Management experience motivating and leading sales team to achieve their targets, demonstrating a consistent track record of outstanding sales, merchandising and customer service results. Effective communicator, leader and problem solver who builds teamwork and possesses the initiative to exceed goals.
Work History
Supervisor, Gucci Boutique
Dubai Duty Free, Dubai
August 2019 to Present
• Show great leadership by role modeling best practices and not tolerating poor practices.
• Show respect and get to know each individual in assigned area, ensuring fairness and transparency in managing diverse cultures.
• Motivate staff by giving appropriate recognition and reward and consulting there where appropriate to do so.
• Ensure that world class service standards are adhered to at all times.
• Handle complaints professionally.
Retail Assistant Supervisor
Dubai Duty Free, Dubai
December 2012 to Present
• Foster a team culture of support and working together.
• Develop the Sales Assistants knowledge and skills through On Job Coaching.
• Conduct monthly meetings with all staff.
• Keep all administration concerning staff up to date including staff files.
• Ensure that grooming standards are adhered to at all times.
Guerlain Beauty Advisor
Dubai Duty Free, Dubai
February 2010 to December 2012
• Request correct stock quantities for maximum sales.
• Ensure stock is displayed according to guidelines and standards.
• Ensure stock on display is up to date, old items are removed and follow-up of non-available products are done.
Sales Assistant
Dubai Duty Free, Dubai
October 2008 to February 2010
• Adhere to Dubai Duty Free "World Class" Customer Service standards.
• Channel customer requests, complaints, suggestion and comments to supervisors for further action.
Lead Quality Assurance Analyst
Teleperformance Philippines, Ortigas, Pasig City
June 2007 to October 2008
• Monitoring, evaluating and analyzing calls for quality and provide feedback for effective team leader coaching.
Dispatch Specialist
Teleperformance Philippines, Ortigas Center, Pasig City
November 2006 to June 2007
• Gives approval to call center agents from London, India, Mexico and Philippines to schedule a technician dispatched to Verizon DSL Customers based in United States of America ensuring that all troubleshooting exerted.
Technical Support Representative
Teleperformance Philippines, Ortigas Center, Pasig City
March 2006 to November 2006
• Inbound technical support for customers with Verizon DSL customers based in United States of America.
Education
Bachelor of Science: Financial Management
Rizal Technological University - Mandaluyong City, Philippines
April 2007
• Awarded as "Most Outstanding Student Leader" by being President of Junior Philippine Institute of Accountants and part of College of Business Entrepreneurial Administration Student Council Treasurer.
High School Diploma
Pasig Catholic College - Pasig City, Philippines
April 2012
Certifications
July 2019 - Customer Commendation
March 2018 - Customer Commendation
March 2017 - Customer Commendation
March 2015 - CELEMI Apples and Oranges Business Finance
January 2015 - Retail Excellence and Business Results
December 2013 - Electi Course Completion
Skills
Leadership
Business administration
Data collection and analysis
Training and mentoring
Staff Management
Contact
Address
Muhaisnah 4, DU
Phone
971505712497
E-mail
branchmoore@yahoo.com
LinkedIn
https://www.linkedin.com/in/michelle-melendres-terre
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