Manager (Retail Operations)/ Internal Audit In charge/ Sales & Marketing Manager
Internal Audit | Finance& Accounts Management | Retail Operations | Service Quality Assurance
Senior professional with over 21 years of experience in Retail Operation processes, controls, various Retail systems, Internal
Audit, sales and marketing strategies, finance, accounting and monitoring controls in Retail business. Exploring challenging
assignments with a reputed organization to leverage acquired skills in accomplishing organizational growth objectives
CORE COMPETENCIES
Strategy Planning
Operational Excellence
Internal Audit & Compliance
Policy Implementation
Risk Assessment/Mitigation
Sales & Marketing Management
Data Analytics
Finance & Accounts Management
Training & Development
Team Leadership
EXECUTIVE SYNOPSIS
? Proven ability in reviewing process controls, quality controls and audits of
operations, financials and business processes, working on ERP systems such as
Oracle, Microsoft Dynamics.
? Proficient in Retail processes related to convenience stores, Food and Beverage
business, Vehicle maintenance and service business.
? Expert in conducting operational supervision training and Control Workshop
training for Higher managers with track record of training over 500 members.
? Skilled in performing audits including risk assessments/ system review for new
and existing clients, implementing and documenting audit program tests for
financial/ operational audits in compliance to internal (audit methodology and
risk management) and external (regulatory) audit requirements.
? Adroit in identifying business, control and audit risks for setting up required
audit procedures based on identified risks.
? Exposed to working under tight deadlines and delivering results under
demanding work conditions.
? Capable of creating and sustaining a dynamic environment that fosters
development opportunities and motivates high performance amongst team
members.
PROFESSIONAL EXPERIENCE
ENOC Retail, Dubai, UAE Nov 1998 - Present
Key Accountabilities:
As Assistant Manager – Internal Audit, Jun 2004 – Present
? Conduct retail compliance audits for the retail business units (Retail Operation, Tasjeel & Autopro) and report audit findings
to respective business heads for implementing effective remedial measures based on identified deviations.
? Spearhead comprehensive internal audit programs using contemporary audit processes based on organizational risk,
assessments / profile.
? Develop and align audit objectives, plans, and scope with department?s strategy, annual audit plan and audit charter. Assess
internal controls, prepare detailed reports based on audit findings to be presented to the senior management for enhancing
operational efficiency.
? Maintain updated knowledge of international and local audit related developments for conducting internal audits. Guide the
organizational internal audit team in evaluating internal controls and risk management procedures.
? Identify control weaknesses and recommend appropriate best practices to client management. Involved in verification of
sample audit records for marking audit trials, conducting enquiries and other analytical procedures.
? Involved in verification of documents related to transactions and ensure compliance with exposure and authority limits, and
other limits and framework approved by the management.
? Optimize resource utilization and streamlined processes by allocating tasks to team members and ensuring compliance to
approved audit techniques and audit plans.
? Design and rollout solutions to counter operational & financial weaknesses and for business controls, risk assessment
and quality controls.
? Assist the senior management in developing and implementing policy framework based on identified process gaps /
deviations and audit recommendations.
? Guide other business segment audits as per the guidance from Internal Audit Management aimed at enhancing operational
efficiency and service quality.
Earlier Roles in Brief
? Site In Charge - Retail Operation, Sep 2002 - May 2004
? Shift Supervisor, Sep 2000 - Aug 2002
? Customer Service Agent (CSA), Forecourt, Nov 1998 - Aug 2000
Accomplishments:
? Successfully conducted over 2,000 retail site audits/inspections/supervisions including ENOC Retail Head Office
(Operational & Financial) audits and provided audit reports and recommendations to the concerned Retail Management.
? Rendered training to Retail Site Supervisory level & Head Office staff as a support service to Retail business units.
Organized workshops on site operational control to the Head office/Retail Site Managers.
? Distinguished for conducting an average of 100 Retail audits and non-audit related assignments on a yearly basis leading to
error-free and seamless operations.
? Utilized audit methodologies to identify business issues and recommended solutions based on evaluated impact. Generated
awareness to ensure implementation of controls, sound business practices and processes.
? Gained knowledge and managed retails applications (CPAY, FMS, TBS, Oracle, NCR, Microsoft Dynamic, Winserve and
Wintas etc.
? Partnered with the IT Department in designing and developing various system controls and exception monitoring to
enhance efficiency in operations management.
? Rendered classroom and on the job trainings to Operational staff and UAE National trainees on process controls and Retail
ERP systems.
? Actively involved and thrice awarded for implementing the “Innovations” scheme and identifying several process
improvements leading to enhanced cost savings for the organization.
Awards & Accolades:
? ENOC CEO Excellence award in „Most Distinguished Employee in a Supervisory Role? in year 2015
? 3 Time awarded ENOC „Innov8? award from ENOC management in year 2013, 2016 and 2019 for implementing various
cost optimisation suggestions
? Bagged Certificate of appreciation from
? ENOC Retail Management for outstanding performance during DSF, 1999, 2001 and 2012
? Dubai DSF promotion organising committee, 2003
? Retail Management for outstanding performance in „Smile Squad? promotion campaign in 1999
? Acknowledged for demonstrating outstanding performance in preventing fire at EPPCO Retail Site in 1999
EDUCATION
? MBA (Retail Operation), Sikkim Manipal University, India 2010
? Bachelor’s Degree in Commerce, Calicut University, India 1996
? Bachelor’s Degree in Cooperation, Calicut University, India 1997
TRAININGS
? HACCP system implementation
? Food Hygiene training
? Project audit and control
PERSONAL DETAILS
? Date of Birth: 25 May 1976
? Nationality: Indian
? Languages Known: English, Hindi, Tamil and Malayalam
? Passport No.: P6237589 valid till Sep 2026
? Visa Status: Residence Visa valid till Sep 202