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osama Issa

Candidate ID: 1792522

Career Summary

Bachelor's degree ( Computer Information System ) with 18 years experience in data-center design and build, server and desktop environments, storage technologies, virtualization (server, desktop and storage) technologies, Cisco Routing & Switching (CCIE), firewall and Security technologies.

Skill Set

CCIE,CCNP EI 2020 ,CCNP DataCenter2020 , CCNP Wireless 2020 , PCNSA,MCSE

Professional Information

Total Experience : 18

Nationality : Jordan

Qualification Level : Engineering Graduates/PG

Job Function : Engineering

Work Location Preference : Kuwait, Bahrain, Oman, Saudi Arabia, Qatar, UAE

Detailed Profile

C.V :


I am a highly experienced Infrastructure Solution Architect, with over 8 years of extensive IT Architecture and Management experience in a variety of market sectors. Broad experience in (data-center design and build, server and desktop environments, storage technologies, virtualization (server, desktop and storage) technologies, Cisco LAN/WAN switching and routing, firewall technologies, hardware load balancing, and IT Security.
Education &Certification:
.Bachelor's degree, Computer Information System
• CCIE Enterprise Lab preparation 2020
• CCNP Enterprise 2020
• CCNP Enterprise (Wireless) 2020
• CCNP Data Center 2020
• CompTIA A+
• Palo Alto Networks Certified Network Security Administrator (PCNSA)
• Project Management Professional (PMP) Certification exam preparation (PMI).
• Environmental awareness, First Aid and Principles of fire safety form CIEH

Technical Skills
• Cabling Infrastructure
• VOIP (cisco UCS business edition 7000), CCTV (DVR, NVR, IP, Wireless) Cameras.
• HP Servers, IBM Blade Center HS, IBM System x3650 M3 Servers, Dell PowerEdge.
• Nexus 7000, Nexus 9000, Wireless 5020
• VMware Exsi, vSphere, VCenter, Hyper-V
English, Arabic

Work Experience:
Citra, Kuwait Senior Network Engineer
Since August 2018:

• Implement and manage enterprise networking solutions with high reliability and availability.
• Introduce new networking technologies or enhance existing technologies to transform existing capabilities and services.

• Installing, configuring, and supporting various mission systems and core services.
• Work with deployment and upgrade teams to integrate systems at site into the architecture.
• Experience with high speed networks and multi-casting.
• Ensure that the network configuration meets all IA requirements.
• Perform installation of network components.
• Support/maintain/administer program networks and servers.
• Monitor network performance.
• Assist with the creation & maintenance of security protocols, hardware and software standards, and overall technology planning within the organization.
• Provide Tier 3 support on complex technical issues to the internal help-desk and end users when appropriate.
• Develop and maintain diagrams of the network infrastructure and connectivity.
• Assist with IT vendor evaluations, products, plans, and policies to ensure efficiencies are in place and solutions are effective.
• Provide services to the corporate customers related to LAN, WAN, MAN and Training the track of MCSE, CISCO ,VMware

Halian (HP), Kuwait Network Engineer (Contractor)

Since Jul 2015:

Advanced to expert knowledge and experience with
HP Switches HP Switch 10508 (Core switches), HP 5900 -HP 5700 (Distribution switches) and HP 5412R (Access switches) .
Fiber Optic Patching, SFP 10 G - SFP 40 G, IRF technology, Wireless Access Point 650, hp wireless controller 870 ,DAC cables 40 G.

• Problem management and resolution of issues in a timely manner
• Prioritization of tasks and meeting of deadlines, excellent time management skills
• Excellent troubleshooting and assessment skills
• Prepare and deliver complete and concise documentation for all projects
• Quickly turn business problems into technical solutions
• Manage configurations and the deployment of equipment in compliance with established technology policies.
• Participate in on-call schedule serving as higher level of escalation for compute, storage, backup, automation and virtualization issues.

2-Manages client relationships

• Manages mid to upper level client delivery relationships
• Frequently represents the organization to external customers/clients

3-Manages project team

• Manages internal as well as external resources with a team size less than 25 people
• Mentors and encourages skill development of project team members
• Provides performance review input and indication of area of development for team members
• Provide services to the corporate customers related to LAN, WAN, MAN and Training the track of MCSE ,CISCO ,VMware ,HP Servers

Kuwait Airways (HP,Cisco ,Microsoft ,VMware networking project).

Vision International IT Manager
Jun 2011 – July 2015
• Manage information technology and computer systems
• Plan, organize, control and evaluate IT and electronic data operations
• Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance
• Design, develop, implement and coordinate systems, policies and procedures
• Ensure security of data, network access and backup systems
• Act in alignment with user needs and system functionality to contribute to organizational policy
• Identify problematic areas and implement strategic solutions in time.
• Audit systems and assess their outcomes Preserve assets, information security and control structures Handle annual budget and ensure cost effectiveness
• Provide services to the corporate customers related to LAN, WAN, MAN and Training the track of MCSE , Cisco .

Europe Commission Network Consultant and System Engineer
Jun 2007 – Jun 2011
• Plan, design, install, and support major HP - Dell servers and network systems for corporate clients
• Configured and maintained Cisco routers and switches.
• Installed, configured, deployed, monitored, and troubleshoot all networking components
• Configured and deployed the software packages to client’s computers by using SMS Server and Group policy objects.
• Designed and implemented client’s wireless Internet 3G Broadband, ISDN, DSL.
• Designed a reliable and fully redundant network implementing various routing protocols OSPF, BGP, EIGRP.
• Selected and purchased all software and hardware, integrated new systems into existing network.
• Installed, configured, and deployed the corporate Mail Server Exchange, Active Directory 2003, 2008, DNS, DHCP, VPN, a WSUS / Antivirus server that runs Symantec Antivirus Corporate Server.
• Served as Project Coordinator and Team Lead for multiple installation, on-site support, and system administrator training.

MTC & Louis Berger Group Network Consultant and System Engineer
Jan 2005 – Jan 2006

• Implemented the network infrastructure based on the Microsoft Windows Servers 2003 platforms, and Coordinated with project managers, technicians and clients on new installations.
• Worked closely with clients to resolve problems and issues, collected data and prepared monthly reports for management.
• Managed customer tracking system to ensure problems resolved to customer's satisfaction.
• Managed and administered the CISCO equipment’s installed in the organization.
• Offered 24×7 support to the end users and sorted their problems related to network online and through calls.

New Horizons IT Technical Trainer
Jan 2001 – Jan 2005

• Provided services to the corporate customers related to LAN, WAN, MAN and Training the track of MCSE ,CISCO ,VMware
• Provided Cisco Training CCNA ,CCNP
• Provided a Microsoft Training MCSE
• Help Technical Services engineers prepare for Cisco certifications.
• assessing individual/group training needs
• planning, preparing and researching lessons
• organizing and promoting courses
• preparing teaching materials
• spending contact time with students on an individual or group basis
• invigilating examinations

Non-Technical Skills
• Expert in sales & customer’s feedback, technical support of hardware and software products.
• Demonstrated ability to work well with people, handle technical problems, work well under stress and follow complex plans and strategies.
• Demonstrated excellent communication and writing skills.
• Extremely high level of leadership, motivation, initiative, independence and responsibility
• Ability to work well with minimal supervision.
• Demonstrated analytical and problem solving skills with an emphasis on the information systems lifecycle, analysis and design.
• Demonstrated experience working independently and as a team member, setting priorities and resolving problems in a fast-paced, multi-tasked environment.