Mr Mohammed Zamer Bukhari
61 Fenton House
15 Biscoe Close
Heston, Middlesex, London TW5 0UU
Telephone Home: 020 (8) 577 6732 / Mobile: 07539831270
E-mail: zamerbukhari@gmail.com D.o.b. 03/02/84 Status: Employed
United Kingdom – National
Objective
I am a keen, conscientious, hard-working & reliable person. I am also a very good time-keeper & enjoy meeting people, & can adapt to any environment. I would like to use my skills & experience to make a positive contribution to my place of work. Attend to customers' needs & I have very good communication skills, both in a team or alone. I am very well mannered & polite & always keen to learn. My best work is produced through a hands on approach & having to meet tight deadlines & solve problems. I am a very well organized individual & enjoy working with the public, I am also very Persuasive & to mention very flexible. To break down my areas of expertise from actual experience in the field of work from my years would be in retail, operations & admin. So in respect to all candidates I consider the following my strongest points, customer service levels in every way as very high, my administrational skills, and to say labour work to not get scared to jump into the thick of it. If you ask me what my weak point is I would turn around & say I don’t have one as anyone would, but after thinking about it from both sides I would say my mentality to keep going & somewhat to always keep craving for a better outcome in e.g. figures as such could well be my down fall at times, but doesn’t stop me from waking up & treating each day as a new challenge.
Education
1995 - 2002 Year 7-11(Including 2 Years Sixth Form) - Hounslow Manor High School
2002 - 2003 - Uxbridge College (Uxbridge College)
Gcse’s: Maths C / English B / English Lit C / Double Science C, C / French D / Drama B /
Design & Communication C / C.O.A. History Merit / R.O.A. REAP Credit /
GNVQ Business & Finance Foundation (Distinction)
GNVQ Information Technology Intermediate (Pass)
GNVQ Business & Finance Intermediate (Merit)
Additional Qualifications
23/03/05 - 17/07/07 / OCR Level 1 Certificate IT Users (New CLAIT)
23/03/05 - 17/07/07 / OCR Level 1 Diploma IT Users (New CLAIT)
Web Page Creation
File Management & e-Document Production
Database Manipulation
e-Publication Creation
Create An e-Presentation
23/03/05 - Present / Counterbalance Forklift License
Basic Banksman Slinger Course
Relevant Experience
I’ve been into IT since the age of 7, when my father bought me my first PC. I have knowledge from Ms-Dos/Bios/All Microsoft operating systems from the oldest Windows 3.1 - Windows Vista. I also have in depth knowledge of Microsoft Office applications including Ms-Word/Excel/Publisher/Outlook etc…If there are any software problems in the computer I can also format and reinstall everything from scratch, a vast different variety of customer service knowledge in different fields from retail, courier, freight speaking with the general public to airlines, transport companies and suppliers from building equipment, food and IT products as well as military equipment and some medical equipment, therefore my supply chain experience has improved too.
Present Employment To Date
(Nights Operations Coordinator Exports - Air & Road Freight 4 on 4 off)
10/02/20 - 31/07/20 // DSV Aerospace & Defense Dept
Cutting setting up AOGs, Critical and routine shipments airfreight (predominantly exports)
Ice Customs system checking status set, most export entries done by DSV Poland
Invoicing & Billing
MS Office: Word, Excel, Outlook (Daily use)
References: Luke Rutter - 07860780001
Operations Coordinator Days & Nights Exports, Imports, Crosstrades - Air & Road Freight 4 on 4 off (Some courier)
08/07/19 – 08/01/20 // Operations Coordinator – GAC Heathrow
Cutting setting up AOGs, routine shipments airfreight (predominantly exports)
Also setting up crosstrades, export customs entries on Sequoia.
Invoicing, billing & quotes
Coordinating with transport & collate driver collection and deliveries to dispatch best solution
MS Office: Word, Excel, Outlook (Daily use)
References: Sunny Kumar - 01753671671
AOG Nights Coordinator Exports - Air Freight 4 on 4 off
08/04/19 – 05/07/19 // AOG Department – DB Schenker Heathrow
Monitoring imports, exports & crosstrades
Cutting awbs, billing jobs, quotes
Ensuring all AOGs are done within the timeframes and keeping the client posted throughout
MS Office: Word, Excel, Outlook (Daily use)
References: Mark Francis - 02088314642
Import Clerk - Air Freight (Temp Role)
25/02/19 – 29/03/19 // General Freight Clerk – Alpi UK Colnbrook
Dealing with imports on timeframes for clothing lines
Organizing recovery & delivery of imports and invoicing
Training and conducting very simple clothing Import entries on Impatex / MS Office: Word, Excel, Outlook (Daily use)
References: Sonia Lampropoulos - 01753210060
Express Operations Clerk Nights Exports & Crosstrades - Air & Road Freight 4 on 4 off (Some courier)
05/01/18 – 12/02/19 // Express Operations Clerk – MAP Cargo Global Forwarding HQ (Wholesale Freight)
Organising NFOs, AOGs, OBCs and transportation along with booking space on airlines
Customer services support, import & export shipments worldwide with clients also based worldwide
Cutting freight MAWBs & HAWBs, ensuring relevant paperwork all in order
Working through many quotes on emails, and other queries, using boxtop
Awaiting training on Sequoia for customs entries
Coordinating with transport & collate driver collection and deliveries to dispatch best solution
MS Office: Word, Excel, Outlook (Daily use)
References: Simon Bridgen – Express Manager/01753255255
Imports, Exports & Crosstrades Clerk/Ops - Courier & Road Freight
03/03/15 – 05/01/18 Imports & Exports Clerk/Ops – Toll Global Forwarding-Head Office(Wholesale Courier)
Customer Service Support to clients such as River Island, Barbour etc…
Doing post flights, updating in-house online system with shipment updates (getonline), creating & manifesting jobs, invoicing & PODs on Coda, Relayer, filtering through emails.
Minimal – Impatex, CNS for courier import LV & HV entries & export supplementary declarations & Courier CBVs MAWBs / Aviation Security Level D–30/07/17
Coordinating with transport & collate driver collection and deliveries to dispatch best solution
MS Office: Word, Excel, Outlook (Daily use)
Reference: Julian Ray – Courier Manager/02088932337
Customer Service Aerospace Exports - Air & Road Freight (Some courier)
05/08/13 – 28/02/15 / Aerospace Dept – C S / Bollore Logistics – Feltham (Wholesale Freight)
Customer Service Support to clients such as Qatar, Virgin, Monarch, Arik & British Airways and other worldwide Airlines & companies.
First point of contact for Aerospace – Well mannered, polite, reliable, hardworking & organized.
Operating systems such as SDV Pro, Jepro, filtering through emails.
Overseeing & Monitoring the transit of shipments.
Aviation Security Level D
MS Office: Word, Excel, Outlook (Daily use)
(Reference: Jaz Chohan/Sue Carpenter – Aerospace Unit Head/Supervisor/02088314900)
. International & Overnight Coordinator Exports, Imports & Crosstrades - Road Freight & Courier
10/10/11 – 16/07/13 International & Overnight Co-Ordinator = Addison Lee – Head Office (Retail Courier)
Customer Service Support with Prestige clients & Agents UK & Abroad.
Monitoring the smooth running of Imports & Exports and UK overnights.
Familiar with following integrators systems: DHL, UPS, FEDEX, APC(Netdespatch)
Operating system used on a day to day basis: Netcourier, Metafor, Shamrock.
Manage due to experience certain staff in operations including drivers & customer service staff.
Coordinating with transport & collate driver collection and deliveries to dispatch best solution
MS Office: Word, Excel, Outlook (Daily use)
(Reference: Hugo Maldonado – Overnight & Int’l Manager/02073806010)
Customer Service Export Clerk - Road Freight & Courier
21/03/11 – 16/09/11 Export Clerk - Customer Services / Crossflight Limited - Head Office (Retail Courier)
Customer Service Support with Clients & Agents UK & Abroad.
Managing Exports & ensuring they reach there destinations smoothly.
Familiar with DHL, TNT
Using In-house systems (Flyt Pac & Flyt Pac 2)
Raising AWB’s, pre alerting agents, filtering through emails, answering calls.
National & International consignments.
MS Office: Word, Excel, Outlook (Daily use)
(Reference: Paul Murphy – Head Of CS/Client Services & Logistics/01753776000)
Import & Export Controller - Road Freight & Courier
24/09/07 – 18/03/11 Import Controller & Some Export - Viva Xpress Logistics (UK) Ltd (Wholesale Courier)
Arrange Imports (road freight & courier some airfreight) from Worldwide Destinations.
Arranging Exports (road freight & courier some airfreight) from Worldwide Destinations.
Familiar with Aramex, DHL, TNT, FedEx, Using Orbitrax, Infoaxis on a day to day basis.
Pre-entering shipments, manifesting shipments, entering mawb, hawb & awb, pod off shipments, proforma-invoices, pricing up jobs, free doms,
Experience on country to country imports & exports, as well as direct jobs.
Customs: Minimal training on some export NES/CNS/High Value entries.
Manage due to experience certain staff in operations including drivers & customer service staff.
Coordinating with transport & collate driver collection and deliveries to dispatch best solution
MS Office: Word, Excel, Outlook (Daily use)
(Reference: Jason Barrett – Managing Director/01753210700)
References Available Upon Request
Past experiences and fields of work include, Operational warehouse for Royal mail, Sainsburys and also a lot of customer service retail including concession manager.