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Mohd Zuhaib

Candidate ID: 1810045

Career Summary

IT Support Specialist with +13 years of experience in prompt evaluation, troubleshooting, and repair service while keeping up with latest IT trends, techniques, and practices. Skilled in resolving software glitches, fixing system errors, and repairing hardware malfunctions.

Skill Set

English, Active listening, Customer service, Provide product knowledge, Microsoft windows operating systems, CentOS linux, Microsoft office, Office 365 administration, Antivirus & security, Data backup & recovery, Remote software, Research, Troubleshooting, Diagnostics, Internet connectivity, Email.

Professional Information

Total Experience : 13

Nationality : India

Qualification Level : MBA / Management Post Graduates

Job Function : IT - Hardware

Work Location Preference : Kuwait, Bahrain, Oman, Saudi Arabia, Qatar, UAE

Detailed Profile

Mohammad Zuhaib
Delhi, India
Mob / imo: +91 8800866543 | Skype: zuhaib1984
zuhaib1984@gmail.com

Education
Sikkim Manipal University (SMU)
Master of Business Administration (MBA)
Gangtok , Sikkim
Specialisation - Information Technology

Oxford Software Institute
Certified in Hardware and Networking
New Delhi , Delhi
Core Technologies
Computer maintenance
Microsoft windows server
Network system & security
Testing & troubleshooting
Antivirus etc.

Skills
Verbal & written communication in english
Active listening
Interpersonal skills
Customer service
Guidance
Provide product knowledge
Able to work independently
Quickly learn new technologies
Team player
High concentration
Commitment
Determination

Technical Skills
Microsoft windows operating systems
CentOS linux
Microsoft office
Office 365 administration
Antivirus & security
Data backup & recovery
Remote software
Wireless routers, access points and internet load balancer
Printers
CCTV
Research
Troubleshooting
Diagnostics
Internet connectivity
Email management
LAN & WAN

Summary
IT Support Specialist with +13 years of experience in minimizing customers downtime through prompt evaluation, troubleshooting, and repair service while keeping up with latest IT trends, techniques, and practices. Skilled in resolving software glitches, fixing system errors, and repairing hardware malfunctions. Hardware and Networking Certified Technical Support Professional.

Experience
Speciality Merchandising Services Pvt. Ltd. -
Noida , Uttar Pradesh
Providing IT assistance to staff and customers.
Training end-users on hardware functionality and software programs.
Resolving logged errors in a timely manner.
Monitoring hardware, software, and system performance metrics.
Updating computer software, as well as upgrading hardware and systems.
Maintaining databases and ensuring system security.
Documenting processes and performing diagnostic tests.
Keeping track of technological advancements and trends in IT support.

FLC Infosystems India -
Delhi , Delhi
Assesses the performance of technical team who specialize in support and installations.
Respond to all queries of customers to provide the required support and services in timely manner.
Develop expertise to train staff on new technologies.
Install and configure software and hardware.
Monitor performance and maintain systems according to requirements.

System 3 Net Technologies Pvt. Ltd. -
Delhi , Delhi
Research and identify solutions to software and hardware issues.
Diagnose and troubleshoot technical issues, including email account setup and network configuration.
Talk clients through a series of actions, either via phone calls, email or chat, until they’ve solved a technical issue.
Properly escalate unresolved issues to appropriate internal teams.
Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
Prepare accurate and timely reports.
Maintain jovial relationships with clients.

Languages
English
Hindi
Urdu