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Candidate ID: 1815061

Career Summary

Engineering Graduates/PG with 16 years experience in IT - Hardware functional area

Skill Set

Sever Administration(Windows, Linux ) , VMWare , SCCM, AD, Symantec End Point Solution, Storage-SAN/NAS, AWS , IT Service Desk Management and Etc.

Professional Information

Total Experience : 16

Nationality : India

Qualification Level : Engineering Graduates/PG

Job Function : IT - Hardware

Work Location Preference : Kuwait, Bahrain, Oman, Saudi Arabia, Qatar, UAE

Detailed Profile

IT Professional
+91-9384841106|9840501109 | | Chennai
IT Professional with experience in IT Industry with strong Analysis, Planning, Design , Support and Manage IT infrastructures as Shared Pool with Service Transformation ,Business Service Continuity, Automation with Strong ITIL Process Adoption in Build ,BAU ,Migrations, Critical P1 /P2 Ownerships, Team Handle and POC for all IT Operations irrespective of Escalation in entire 16 Years .


Competent Professional with nearly 16+ years of experience in leading design & delivery of IT Infrastructure & Operational Plans and operating models that enabled revenue growth, reduced costs and streamlined operations to ensure competitiveness for Organizational Growth with recommended Enhancements.

Good in 24/7 DC Operations Service Delivery as Technical Consultant and & Project Lead / Manager with Effective Process based on ITSM Service Models.

16 Years of IT experience as Technical Team Lead and Strong in People Management Process.

? Delivering Services to Leading Global Customers as Technical and Project Manager.

Impressive success in multi-site facility roll-out, including Data Centre Build & Migration between DC to DC & Site to Site (including Sizing, Configuration, Bandwidth Estimation, Load Balancing), Computing, Network and Storage Layers.

Delivered excellent remediated results during daily operational huddle meetings and collecting business requirements to design solution with Project Efforts and timelines. Also exceeding quality of commitments and maintaining customer satisfaction based on business landscape requirements with strong SLA 99.99%.

Highly skilled in implementing ITIL based Service Delivery including Incident/Request/Problem Management

Took active part in site training & project implementation support at Korea in Samsung Headquarters

Facilitated successful carve out and integration of desktop infrastructure, user accounts, data and servers with help of Desktop Virtualizations Citrix Xendesktop and VMware Horizon 7.x.


Since Apr’09: Samsung SDS India Pvt. Ltd., Tamilnadu as Senior Technical & Process Manager

Aug’07-Apr’09: Samsung India Electronics Pvt. Ltd., Chennai, Tamilnadu as IT Consultant

May’04-May’07: Cubic Systems, Chennai, Tamilnadu as Sr. System Administrator


? Having 16+ Years of experience in VMware & Windows Technical & Process Team Lead & Consultant.
? Major Responsibilities on SIP, Design Solutions, P1 & P2, BAU, Migrations and Escalations Ownership.
? Administration of VMware vSphere ESXi 5.x/6.x, and vSphere5.x /6.x.
Leadership on Datacenter Consolidation Projects and Migration Projects.
Ownership on Infrastructure long exist problems under Problem MGMT,BCP & Enhancements.
Lead Role on Build, BAU, Transformation, Remediation, Datacenter Design and BCP Projects.
Expertise in advanced features of ESX/ESXi 4/5/6, Migrations, HA, DRS, SDRS and VUM.
? Expert in setting up HA/DRS/ VCE Vision in context of VCE VBLOCK with Virtualization.
? Good knowledge in SRM Design and Replication Mappings and DR Tests Ownership.
Ownership on VNX to UNITY Storage Migration with help SAN Copy.
HCI Migration from vSphere Platform to Hyper-V platform with help of Zerto Tool
Create Workload Domains in VXRACK and Configure VLANS + Add Resources via SDDC.
Performed Vblock RCM Upgradation on code 6.0.17 and upgraded Infra to ESXi 6.0 U3.
Ownership on UCSM components IOM,FI,Blade Firmware and ESXi Upgradation under VCE.
Experience in setting up VMware infrastructure and integration with converged infrastructure.
Good Experience on various remote boards KVM,CIMC,ILO,DRAC,IMM,IRMC & PRISM.
Good knowledge in VCOPS & VROPS tools to manage capacity and to monitor infra performance
Good knowledge on VXRACK SDDC & VXRACK 1000 Flex & VXRAIL Technologies.
Performance troubleshooting at vSphere Components and Hardware Layer.
Keep infrastructure always with latest Baremetal and Hardware drivers & firmwares.
Good Knowledge and Administration of Converged infrastructure (VCE VBLOCK, CISCO UCS).
Expertise with patch Management of hosts and VM’s using VUM by baselines technique.
Good knowledge in Windows and Advanced Hardware's UCS as Level 3.
Good understanding on VDI Landscape of XenDesktop and VMware Horizon VDI 6.7 & 6.11
Good understanding on Azure & AWS Cloud Platforms.
Expert in Legacy Landscape HW replacement design solutions from the Build Segments.
Good Understanding about Backup solutions within Domain and Disaster Segment Level.
Good Knowledge in HCI Migration from VMware to HCI with help of Zerto Migration Tool.
Completed all Windows vCenters Migration to VCSA vSphere 6.5 along with SRM.
Good L2 Hands-on knowledge in Active Directory Design, GPO & Replications.
Good knowledge in enterprise Active Directory User Administration & Sites Links
ESXi Host & Windows physical server Commissioning and Decommission process
Implementation and administration of DNS and DHCP.
Good Knowledge in Horizon View & Citrix Installation, Configuration & Maintain VDI.
Maintain VMware based Backup agents and Storage Techniques.
Expertise in advanced features of VMware and Windows + Good in Troubleshooting’s.
Expertise with patch Management of VMware and Windows by Major Patch Tools.
ESXi Installation & Upgradation Project activity for Enterprise Business.[Enhancements]
Performed Datacenter Cleanup and resource consolidations as BCP as Value Added Services.
Experienced in Windows Server 2003,2008,2008R2 & 2012.
P2V and V2V conversions by using VMware Standalone Converter,Platespin & Double Take.
Re-configure features according business requirement for 100% resource utilization.
Veeam Backup + Networker + Avamar and Replication Software Solution for virtualized servers backups


16+ Years of IT experience as Technical Team Lead and Strong in People Management Process.
? Delivering Services to Leading Global Customers as Technical and Project Manager.
Delivery Lead on both Build and Operational BAU support as per the SLA with QC.
Strong in Technical Lead / Manager with Good Technical & People Management.
Keep self and the Team Updated about the process changes and updates as protocol.
Enough Confident in taking charge and responsibility of a given situation to the best.
Recognized as best performer in Migration Projects, SOP documentation and PBI Management.
Adhere of Life Cycle of ITIL and Client Specific process.
Perform regular Analysis on resource usage and do the needful to avoid business outage
Strong in ITSM Modules like Service Transition Process, Operation Process & Service Operation Function.
Strong knowledge in Incident, Change, Problem , Service & BCP Management Modules.
Strong in ITSM Four Principles like People, Product, Partners & Process.
Started Career as Team Lead and Managed Global customers by Applied best Solutions.
Major point of contact for the customer on recommended Technical and Process.
Conduct internal meetings with Team to improve process and productivity.
Ensuring proper communication between L1 and L2 teams and observed the resolution to escalations within the given Service Level Agreements (SLA's)
Provide Technical and Process Guidelines to team whenever required for business need.
Conduct internal handshake discussions to build strong environment for operations.
Managed multiple teams in Shared Pool Architecture as Technical and People Management.
Provide best solutions to customer to improve business productivity with consolidation plans.
Daily,Weekly and Monthly Huddle discussions with customer on Operations.
Guidelines to Team on weekly CAB calls to implement customer business needs.
Conduct Audit reports and prepare SLA reports to deliver clients.
Prepare Shift Roasters periodically and balance team availability for continue operations.
Regular modifications of Servers Inventory and customer RUN Books.
? Multitasking and time management are my best qualities.
? Documenting all the Major Incidents and changes along with their solutions, sharing.
Performing Root Cause Analysis on Critical issues and repeated incidents.
Conduct DSR, Huddle and discussed on Delivery Quality and Enhancements with team.
Ownership on PPR and Infra stabilization projects.
? Conduct internal Technical and Process oriented trainings to improve delivery quality.


Successfully led all projects through aggressive project governance processes; developed relationships with business stakeholders and leadership teams
? Led production system up gradation MES 1.0 to 2.0.
Steered data centre renovation, server setup configuration, new plant system implementation, EOL Servers Replacement
Managed the design & implementation of infra setup, applying technical expertise in infrastructures and database/security application servers in high-availability/fault tolerance configuration built using VM
? Worked on various projects such as New Plant System Implementation, EOL Servers Replacement & VM Infra Setup Implementation




B.E. (Computer Science & Engineering) from Syed Ammal Engineering College, MK University, Tamilnadu, India in 2002

VMware Foundation 6.5 and VMWare (VCP_DCV 2019)



Leading the design & documentation of infrastructure processes, procedures and standards along with the maintenance windows and preparation of system and software documentation with centralized repository for daily smooth operations and handshake with business / local IT where we can get flexible default downtime windows.

Working closely with project delivery managers of all platforms and stakeholders of App and DB during infrastructure Enhancements / SIP/ BCP in terms of Technologies with strong process.

Strong in Project Consolidation plan preparation with recommended capacity planning + Advanced Hardware solutions like Blades, Converged & Hyper Converged Platforms [HCI].

Scheduling architectural meetings to review different environments within the organization along with implementing corrective action plans.

Presenting 24/7 technical support to global clients supporting a Service Level Agreement (SLA) of (99.99%) uptime; re-designed technical infrastructure resulting in a global, high-availability environment.

Streamlining IT governance process and established departmental project management that reduced project costs by XX% through improved budget control and by prioritizing unjustified and unreported projects.

Leveraging relationships with top management in client organizations to acquire additional projects; supported senior management in the development of Request for Proposals (RFP), resulting in the acquiring of X (number) contract

Managing data centers over a large user base and maintained data centre servers / backup operations for integration of new systems with the existing systems

Functioning as an escalation point for Incident Managers and ensured their bridging, including initiation of any necessary escalations and business impacting issues; provided reports to Site Lead / Site Director / PMO / Client / VP

Improving company’s security strategy, practices effecting enterprise-wide culture change through the implementation programs and practices for entire team as process Adherence.


Storage Technologies:

EMC Storage: VNX-5300, VNX-5500 ( Software : EMC Uni-sphere), HITACHI .
NetAPP Storage : FAS2554 (Software : ONTAP System Manager)- Volume, LUN, NFS, CIFS, VMFS usages
HP Storage : HPE StoreEasy 1650 WSS2016 (Software)
? EMC Unity ,HPE 3PAR and VMAX Basic Idea.

Backup Management :

? Backup Library MSL 2044, 4044 (Software: Data Protector-A.0.9), VTL Data Domain (Software: COMMVAULT SIMPANA), EMC Networker & Avamar Agent.

Database Management :

? SQL Server 2008, 2012, 2014 SP1 MySQL and Oracle11g.
Installation, Configuration and Backup Management

Monitoring Solutions :

Nagios, What’s Up, OnTune, Maxigent.
Service Desk Management: Efficient handling of Service Desk tickets ensuring tasks are kept up to date and that support issues are resolved within SLA
ITSM - User VOC Management
IT4U - IT Engineers Evaluation and Software's Management
Inventory Management - Asset, Consumables - Auditing and Procurement
Information Security Management :
Network Security - Firewall-SecuFM500, Proxy - Blue coat-SG 300
AD, WSUS & AV Patch Management


Date of Birth: 6th March, 1981
Languages Known: English, Tamil & Hindi
Passport No.: S6223980